Mariztel Ocasla

I bring a wealth of experience and expertise from my extensive career journey. With seven years as a call center agent followed by freelancing, I've honed skills across telecommunications, insurance, logistics, and real estate. My background includes nearly seven years in BPO, providing exceptional customer support through calls, emails, and chats. I'm adept at handling inquiries, offering solutions, and ensuring satisfaction.

Highlights:

Proficient in Zendesk, Intercom, Stripe, CCULT, Jarvis, Notion, Front, Airbnb, Gmail, and Zoom.

Efficient and accurate in task delivery, with strong problem-solving and decision-making skills.

Experienced in coaching, mentoring, managing escalations, and handling complaints.

Knowledgeable in real estate, billing disputes, technical issues, delivery tracking, and insurance claims.

Dedicated team player, passionate about continuous learning and personal development.

Self-motivated, producing outstanding results with minimal supervision.