Mariza Vergara

ABOUT ME EXPERIENCE SERVICES OFFERED MCV MARIZA CAYANAN VERGARA TO MAKE EVERYTHING EASY FOR YOU! SKILLS & EXPERTISE About Me Mariza Vergara Welcome to my portfolio! With experience in customer service and leadership, I specialize in resolving inquiries, managing escalations, and building strong customer relationships. I thrive on optimizing workflows, improving customer experiences, and fostering team growth. Explore my portfolio to see how my skills can contribute to success e v i t a t n e s e r p e er serviceR Educational Background Sumulong Memorial High School S.Y- Technological Institute of the Philippines Bachelor Of Science inCivil Engineering S.Y- National University Bachelor Of Science inCivil Engineering S.Y- Working Experience NOV 2021 -MAR 15,2023 OCT 2, 2023 - May 03, 2025 International Progress INC. AMAZON OPERATION SERVICES PHILIPPINES INC. ADMIN ASSISTANT CUSTOMER REPRESENTATIVE -RESOLUTION SPECIALIST Assisting foreign clients to work on project campaigns for clients. I specialized in detecting and preventing concession abuse in a retail account, identifying patterns of misuse to protect company resources. My strong analytical skills and problem-solving abilities led to a promotion as a Resolution Specialist, where I expertly handled escalated customer concerns. MAR 29, 2023 -OCT 1, 2023 CONCENTRIX CVG PHILIPPINES, INC CUSTOMER REPRESENTATIVE (TECH SUPPORT) I specialize in technical support, troubleshooting issues, resolving escalations, and enhancing user experiences. v i t a t n e s e r p e R e c i v r e s r me Tools and System I use Social Media Marketing Communication Customer Service Platform Documentation and Reporting Scheduling and Travel Management Photo editing and AI Tools SKILLS & EXPERTISE TECHNICAL PROFICIENCY CUSTOMER COMMUNICATION CONFLICT RESOLUTION DETAILED ORIENTED TIME MANAGEMENT CRM AND CLIENT DATA BASE MANAGEMENT SERVICES OFFERED CUSTOMER SERVICE I offer dedicated customer service support for your business, ensuring your customers receive prompt, professional, and personalized assistance across phone, chat, and email. E-COMMERCE Managing online stores, including Product listing and description writing, inventory management, order and refund process. DATA ENTRY Data Input & Migration: Seamlessly transfer data between systems, ensuring consistency and integrity. Spreadsheet Management: Organize, update, and maintain Excel or Google Sheets with precision. Database Updates: Regularly update and manage customer or product databases to keep information current. SOCIAL MEDIA MANAGEMENT Elevate your brand's online presence with expert social media management.I craft engaging content, manage your profiles across platforms, foster community interactions, analyze performance metrics, and execute targeted campaigns to boost visibility and engagement. SAMPLE WORKS CUSTOMER SERVICE EMAIL MANAGEMENT Customer serviceRepresentative PRODUCT LISTING BULK EDITS FOR PRODUCT LISTING CERTIFICATION CONCENTRIX CVG PHILIPPINES, INC This certificate confirms my successful completion of training as a Customer Service Representative for the DISH account, a TV service provider, specializing in technical support. AMAZON OPERATION SERVICES PHILIPPINES INC. This certification recognizes my promotion to Resolution Specialist, where I manage escalated customer concerns, analyze complex issues, and deliver effective solutions. My role demands strong problem-solving skills, attention to detail, and professional, empathetic communication to ensure customer satisfaction and uphold brand integrity. 100% Job well done A reliable Partner for your Online business LET’SWork TOGETHER M A R I Z A - V E R G A R A -