Mariza Vergara

Customer Service & Admin Support Specialist | eCommerce & Dropshipping Expert

📈 Boosting Customer Satisfaction & Operational Efficiency for 3+ Years

With over 3 years of proven experience in customer service and administrative support, I help online businesses, especially in eCommerce and dropshipping, run smoother, respond faster, and serve customers better.

I’ve supported major accounts like Amazon Retail, provided technical support in fast-paced environments, and worked as an administrative assistant handling everything from daily operations to client communication. I'm all about making things work efficiently behind the scenes so you can focus on growth.

💡 How I Can Help You:

🛒 Product Listings – Optimized, accurate, and SEO-ready

📦 Order Management – Processing, tracking, and issue resolution

⭐ Customer Service – Email, chat, and social media support

🔁 Returns & Refunds – Handled professionally with care

📊 Admin Support – Scheduling, data entry, reports, and more

💬 Review Management – Boost feedback and reputation

🔧 Tools I Work With:

Shopify | Gorgias | Zendesk | Freshdesk | Canva | MS Office | Google Workspace

Let’s work together to enhance your customer experience, streamline your operations, and take your business to the next level. I’m ready to hit the ground running!

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