Mariz Sagun

Mariz Sagun Executives-Customer Service Appointment Setter General VA-Entry Level Contacts Email:-Mobile/WhatsApp#: - Address: 137 Velasco Ext. Brgy 7, Sangandaan Caloocan City, Philippines, 1408 Summary Meticulous customer service executives who undertake complex assignments, meets tight deadlines and delivers superior performance. Possesses practical knowledge in customer relations, appointment setting and data entry with extensive background in advanced management processes. Utilizes superior dynamic communicative skills to build meaningful, trusting relationships that exceed client demands. Has a strong desire for learning and enhancing skills through proactively seeking mentorship and Massive Open Online Course (MOOC). Core competencies include: •Project Management • Market Research and Analysis • Client Relations • Strategic Planning • Process Improvement • Cross-Functional Teamwork • Dynamic communication skill • Data Entry (basic knowledge with Excel, Data administration, CRM data Entry -Salesforce) • Appointment Setting • Experienced with Microsoft Office 365 Experience Jan. 2020- April, 2022 Executives-Customer Service • Settlement Options Agent • EXL Services, Inc. • Maintained outstanding customer relationships by going the extra mile to assist with needs and revolve queries. • Provided excellent customer support and guidance while dealing with complex complaints, offering an empathetic approach to maintain loyal customer relationships. • Used CRM systems to obtain knowledge of previous correspondence on customers, using this to upsell during communications and increase company profits. • Efficiently processed card payments over the phone; Accuracy data entry of clients account data information updates and changes. • Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction. • Mentored junior team members to deliver outstanding service for continued customer satisfaction. June 2018- Jan. 2020 Appointment Setter • Lead generation Specialist • Merchant Service Center, LLC. • Gave information about available products and services including membership details and purchase advantages. • Responded to questions with knowledgeable responses. • Developed at least 2-3 new leads each day. • Made appointments with interested customers according to schedule availability. • Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems. • Contacted private businesses by telephone to solicit sales and set appointment for call backs and client meetup. • Broke down objections using friendly, persuasive strategies. Nov. 2017- May 2019 Science Teacher • Teacher • Bacolod Tay Tung High School • Responded to questions with knowledgeable responses. • Developed new techniques for new activities and knowledge-based practices in classroom. • Follow Up Students progress with data of Activities and Tests. • Provide new activity that will enhance and hone students’ ability in problems solving. • Updates students using curriculum approached class setting. Provide students the diverse class setting activities that is designed to everyone’s participation Education background • • • University of Negros Occidental- Recoletos Bacolod City, 6100 Bachelor of Secondary Education – Major in Biological Science Graduated 2017Licensed Prof. Teacher Fellowship Baptist College Kabankalan City Bachelor of Science in Nursing Undergraduate Our Lady of Lourdes High School Secondary Education- With Honors Websites/Social media Accounts: https://linktr.ee/marizsagun