Mariwil Duquiatan-| - | Naic, Cavite
https://www.linkedin.com/in/mariwil-duquiatan-6991a0101
Customer Support Specialist | Executive Virtual Assistant | eCommerce
Specialist
A Customer Support and Virtual Assistant with over 14 years of experience working in various
industries, including e-commerce, real estate, and telecommunications.
Well-versed in helping companies and departments streamline their customer service processes, improve
client relations, and optimize operational efficiency.
PROFESSIONAL EXPERIENCE
Onboarding Specialist
HomeRoots | Fairfield, NJ, USA
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Managed product data entry and onboarding for B2B sales of furniture and lighting products
Updated product attributes and provided customer support via calls and emails
Handled order fulfillment and maintained inventory levels in an internal database
Resolved customer complaints and processed cancellations when necessary
Developed automated processes for order management and invoicing
Customer Support Specialist
Service Response Partners | Irvine, CA, USA
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Addressed customer inquiries and resolved issues in a timely manner
Maintained up-to-date knowledge of company products and services
Achieved monthly customer service and quality assurance goals
Dispatched repair tickets for vehicles in need
Utilized company database to provide accurate customer information
Customer Support Specialist
Service Response Partners | Irvine, CA, USA
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Addressed customer inquiries and resolved issues in a timely manner
Maintained up-to-date knowledge of company products and services
Achieved monthly customer service and quality assurance goals
Dispatched repair tickets for vehicles in need
Utilized company database to provide accurate customer information
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Customer Support Specialist
Service Response Partners | Irvine, CA, USA
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Addressed customer inquiries and resolved issues in a timely manner
Maintained up-to-date knowledge of company products and services
Achieved monthly customer service and quality assurance goals
Dispatched repair tickets for vehicles in need
Utilized company database to provide accurate customer information
Virtual Assistant
b-glowing | Portland, OR, USA
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Developed and implemented QA procedures to ensure consistent customer service quality.
Conducted regular quality audits, identifying areas for improvement and providing actionable
feedback to team members.
Collaborated with team leads and management to establish performance metrics and monitor
progress.
Delivered training sessions and workshops to enhance staff's understanding of quality standards
and best practices.
Analyzed customer feedback and call data to identify trends and opportunities for service
enhancements.
Email Support Specialist
ECE Contact Centers | Makati, Philippines
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Assisted clients in finding suitable rental properties based on their preferences
Matched client requests with available listings in the Dallas Fort Worth Metroplex
Provided support through phone calls and emails, scheduling appointments for property viewings
Maintained client satisfaction by ensuring timely responses to inquiries
Quality Assurance Analyst
ECE Contact Centers | Makati, Philippines
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Conducted line-by-line reviews to ensure data accuracy between internal records and Amazon
listings
Managed stranded inventory and filed FBA cases
Updated inventory records and oversaw product availability
Collaborated with team members to maintain efficient workflow
Virtual Assistant
Apartments Rent Rebate Inc | Dallas, TX, USA
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Processed orders and refunds, adhering to company refund policies
Communicated with customers regarding order status and shipping details
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● Managed email confirmations for completed transactions and shipments
● Ensured prompt and accurate payment processing for customer orders
● Handled order cancellations and resolved inventory and delivery issues
Customer Support Specialist
Ocwen Business Solutions | Pasay City, Philippines
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Handled account and billing inquiries for mortgage customers
Processed service and account updates, including one-time payments
Scheduled payment arrangements for overdue mortgages
Investigated customer grievances and referred unresolved issues to designated departments
Maintained up-to-date records of customer interactions and transactions
Customer Service Representative
ResultsCX | Pasig City, Philippines
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Addressed account and billing inquiries for prepaid mobile customers
Conducted basic troubleshooting for mobile phone services and features
Processed service and account updates, ensuring accurate customer information in the database
Educated customers on billing policies and their rights as consumers
EDUCATION
Bachelor of Science in Nursing | Arellano University, 2005
TECHNOLOGICAL SKILLS
Multi-System Navigation • Data Entry and Database Management • Microsoft Office Suite
Order Management and Invoicing Software • Basic Troubleshooting and Technical Support • CRM
AREAS OF EXPERTISE
Customer Service and Support • Inventory Management • Order Fulfillment
Billing and Account Management • Quality Assurance • Virtual Assistance
