Marivic Zamora

Marivic Zamora Results-driven professional with 3 years of experience in customer service, virtual assistance, and data entry, demonstrating strong communication, adaptability, and critical thinking skills. Proven track record of efficiently managing high-volume customer inquiries, resolving issues, and supporting e-commerce operations using advanced computer literacy and ticketing systems. Adept at delivering exceptional service and process improvements, seeking to leverage expertise as an E-commerce Assistant to drive operational excellence and customer satisfaction. Philippines - - www.linkedin.com/in/marivic-zamora-mav EXPERIENCE Aug 2021 - Nov 2024 CUSTOMER SERVICE REPRESENTATIVE, GameStory Inc | Remote (US) • Resolved 50+ daily customer inquiries, maintaining 95% satisfaction through prompt, detail-oriented support • Managed ticketing system and executed accurate data entry, ensuring up-to-date records for seamless operations • Identified and escalated complex issues, improving resolution efficiency and reducing repeat contacts by 15% • Collaborated with cross-functional teams to streamline communication and enhance service delivery Jan 2019 - Jun 2020 E-COMMERCE VIRTUAL ASSISTANT, Direct Client | Remote • Optimized eBay product listings, enhancing SEO and increasing visibility across multiple categories • Managed end-to-end listing processes, including title/description creation and inventory updates for 100+ items • Performed data reconciliation and CSV uploads, ensuring accurate sales tracking and reporting • Provided chat support and handled customer queries, maintaining high engagement and satisfaction • Utilized cross-platform tools and adapted to new software, supporting efficient e-commerce operations Dec 2016 - Jun 2025 DATA ANNOTATOR, Teemwork ai | Dataforce | One forma | Remote • Annotated over 1000 video and image data points with 99% accuracy, supporting machine learning model training for top-tier AI clients • Conducted comprehensive web and search engine evaluations, improving algorithm relevance and user satisfaction • Transcribed and quality-checked 300+ hours of audio data EDUCATION 2021 - 2025 BACHELOR OF SCIENCE IN ACCOUNTANCY, De La Salle Araneta University Building foundational knowledge in accounting principles and practices. SKILLS Critical Thinking Customer Service AI Technologies Communication Problem Solving Computer Literacy Data Entry Gmail Microsoft Office