I’ve been in a call center industry for the past 7 years, and 3 years working at home. I worked as a transaction coordinator and Listing Coordinator in real estate company in the US. When I was in a call center, I handled different account in collections, and I communicate to our consumers in a various ways. It can be via phone, email and chat. Customer service excellence is what we assure to provide to our consumer and make sure they were happy with our service. Providing the option and resolve whatever issues or dispute that may have.