MARIVI NICOLE V. MUNGCAL
Natividad Subd. Brgy. 168 Deparo, Caloocan City,
Metro Manila, Philippines 1420
Contact number: -
Email address:-
SKILLS
Customer Service, Call and Data Management, Document and File Management, Appointment Coordination,
Payroll Management, Google Spreadsheet Management, CRM Software, Back Office Operations, Hotel and
Travel Arrangements, Administrative and Clerical Support, Order and Refund Processing.
Windows 7, 8 and 10
ACADEMIC BACKGROUND
TERTIARY
Our Lady of Fatima University - Quezon City Campus
Bachelor of Science in Tourism
October 2009 - November 2013
Our Lady of Fatima University - Quezon City Campus
Bachelor of Science in Nursing
June 2007 - October 2009
EMPLOYMENT HISTORY
October 2019 - present
Business Owner
Clip N’ Dip
Pet Supplies and Accessories - Retail
Managed day-to-day operations of online shop. Promoted products on multiple channels, including social
media, online ad campaigns, and word-of-mouth initiatives.
April 2018 - present
Business Owner
MRJL Travel and Tours
Tour and Ticketing Services
Planning and selling transportation, accommodations, insurance and other travel services.
Book transportation, make hotel reservations and collect payment/fees.
Use promotional techniques and prepare promotional materials to sell itinerary tour packages.
January 6, 2022 - May 15, 2022
Customer Service Representative
Betaine BV Philippines Branch
Zeta Tower, Bridgetowne West, E. Rodriguez, Jr.
Avenue, corner Ortigas Avenue, Quezon City
Humana Medicare Dental
Answer phone inquiries regarding health care coverage premiums, eligibility, rates, account status, claims,
billing, and benefits verification.
Investigate and resolve customer problems and disputes in a timely and efficient manner and document phone
calls using online systems.
October 20, 2021 - January 6, 2022
Customer Service Representative
Hinduja Global Solutions
Zeta Tower, Bridgetowne West, E. Rodriguez, Jr.
Avenue, corner Ortigas Avenue, Quezon City
Customer Service Representative
Humana Medicare Dental
Responsible for answering phone calls from current, past, and prospective customers.
Provide pre-authorization information for dental treatment, and provide them with information about copayments and related inquiries.
Provide them with a summary of their benefits and listing of in-network dentists.
Resolve customer complaints in a fair manner.
Elevate customer concerns to managers or supervisors as needed.
February 1- June 3, 2019
Telephone Collector - Outbound
EGY Credit Collection Services
LG-F Pioneer Pointe Condominium 128-C
Pioneer St. Brgy. Highway Hills, Mandaluyong
Locate and monitor overdue accounts, using computers and a variety of automated systems.
Locate and notify customers of delinquent accounts by telephone or personal visits in order to inform the
customer regarding the unpaid account.
Advise customers of necessary actions and strategies for debt repayment.
October 2018 - December 2019
Financial Advisor
Philam Life Insurance
Mezzanine Flr, Philam Life Bldg., Aurora Blvd.
1111, Cubao, Quezon City
Helped individuals or families build and execute wealth management strategies based on unique goals and
objective.
Met clients to discuss assets, expenses and long term and short term investment goals to devise personalized
financial plans.
March 14, 2016 – June 7, 2018
In House Agent, Customer / Admin Support
PB Communication & Staffing ServicesCorp.
6F Northridge Plaza Bldg A Congressional Ave.
Brgy. Bahay Toro, Quezon City
Local Account, Globe Telecom
Handles new application for mobile and broadband lines
Handles credit checking for existing accounts / client
Handles call out for installation / follow ups / cancellation of application
March 9, 2015- June 30, 2015
Administrative / School Secretary
Montessori West School
101 Brgy. Bungad West Avenue, Quezon City
Performed clerical and administrative support duties to optimize workflow procedures.
Manage filing system, entered data and completed other clerical tasks.
Answered and manage incoming and outgoing calls while recording accurate messages for distribution to the
teachers or management.
Processed student registrations and withdrawals.
Submitted reports on payroll activities.
February 10, 2014- March 1, 2015
Human Resources Assistant
L.A. Global Product Trends Inc.
Unit 2D Marsk Bldg. Aurora Blvd, Brgy.
Kaunlaran, Quezon City
Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Completed human resources operational requirements by scheduling and assigning employees.
Maintained employee privacy and protected payroll operations by keeping all information confidential.
Reviewed personnel records to determined names, changes of address or salary levels, rates of pay,
occupations of new hires and changes in wage rate.
SEMINARS/ TRAINING ATTENDED
September 13-14, and 20, 2013
THE MAKING OF SUCCESSFUL FLIGHT ATTENDANT
3F, PAIR-PAGS Center, NAIA, Pasay City, Philippines
January 27-30, 2012
Actual Shipboard Training
M/V ST. GREGORY THE GREAT (Former Super Ferry 21)
Manila- Cebu- Bohol, Philippines
PERSONAL INFORMATION
Gender
Age
Civil Status
:
:
:
Female
30 years old
Single
CHARACTER REFERENCE
Sally Valencia
Analyst, Channel Transformation Management Office (CTMO)
Channel Technology Governance (CTG)
Channel Management Group
Globe Telecom-
Ronald Realisan
Regional Sales Manager
Lamoiyan Corporation- to 79
Gizelle Nacino
Customer Service Representative - Humana Medicare Dental
Quality Assurance - Humana Provider Relations
Hinduja Global Solutions
Betaine BV Philippines Branch-
