MARIUM KHAN
Islamabad, Pakistan
PERSONAL PROFILE:
I am an energetic, self motivated and enthusiastic graduate who wants to gain practical knowledge, enhance skills and abilities from a reputed organization. In addition, my ability of quick learning and dedication can prove me a profitable asset in an organization.
ACADEMICS
University of Karachi -)
Masters in International relations
1St division
Rana liaquat college -) B.Sc. in home economics / hr.
1St division
Govt. Degree college Sre-majeed (2009)
Inter Pre- engineering
Grade: B
Aitchison model school, Karachi (2007) Secondary level in computer science Grade: A
EXPERIMENTAL LEARNING
• Attended seminar on international conference on environment health and safety that studied and implements practical aspects of environmental protection and safety at work. Held on April 25the 2019.
• Attended seminar on dementia. Its treatment and precautions held on Feb 6th 2018.
• Participated in a two day’s workshop on research methodology held on April 5th 2016 at university of karachi.
EXTRA CO CURRICULAR ACTIVITIES
• Acted in assembly for certain shows during the secondary level in school
• Participated in speech competition in school
• Blogging and content writing
• Reading intellectual books and useful documentaries
• Knowledge of current affairs around the world
SKILLS AND INTEREST
• Human resource management
• Capable of managing complicated task.
• Ability to work in co-ordination as a team
• Easy to go on with and adaptable to the environment
• Grasp quickly
• Computer skills: proficient with Microsoft word, excel, database and PowerPoint presentation and internet browsing, MS project, research activity.
• Language: English and Urdu
• Other Activities: content writing, blogging and Article writing skills.
• House hold cores
EXPERIENCE
• Worked as a freelancer in the field of content writing
• Online sales and Marketing of a beauty product
• Personal food blog
• Social Media marketing
• Appointment setting
• Lead generation
• Scheduling
• Data entry
• Customer Care Representative
• Telemarketing
• Virtual Assistant
• SEO/ Link building
• HighLevel
• Zoho creater ● Asana
WORK HISTORY:
Customer Support Representative (Cognijant IT Solutions)
• Manage large amount of Incoming messages
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet customer service team sales targets and quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
Client Success Manager for Bubblegum Marketing-Qld,Australia. (May2023-Present)
• Develops Healthy Customer Relationship
• Build Trust and Transparency with clients
• Promotes Customer loyalty
• Onboard new Clients
• Data entry
• Administrative tasks
Sales development officer for Tribe accelerator (upwork client) Massachusetts,
United states
• Acted as the first point of contact on clients Instagram account and set appointments.
• Scheduled and confirmed meetings
Sales development officer for Health and Fitness (remote position) 08/2021 to 02/2022 Thetford United Kingdom
• Acted as the first point of contact on clients Instagram and LinkedIn accounts and set appointments for prospective clients.
• Scheduled and confirmed appointments and meetings for the senior management team
• Generated 500 leads over course of every week
• Addressed client inquiries and updated database information
• Updated Excel sheet regularly.
• Weekly work report.
Sales and Marketing officer for Home remodeling (remote position) 03/2021 to 07/2021
Chicago, Illinois, united states
• Made 50 phone calls daily to establish first contact with potential customers and set meetings with salesperson
• Addressed client inquiries and updated database information
• Assisted office team by making phone calls, copies and appointments ● Set appointments with salespeople and potential customers
• Updated Excel sheet regularly.
• Weekly work
References to be available upon request
