Curriculum Vitae
EXPERIENCE
Customer Relation Officer
Toyota Butuan City
KM. 5 Bgry. Libertad Butuan City
- )
EDUCATION
MARITONY A. SABLAS
Purok 5 Villa Kanangga
Butuan City
August 23, 1992
-
Bachelor in Science of Information Technology
Father Saturnino Urious University
-)
Agusan National High School
- )
Butuan Central Elementary School
- )
San Francisco St., Butuan City
A.D Curato St., Butuan City
A.D Curato St., Butuan City
-
SEMINAR AND TRAININGS ATTENDED
OBJECTIVES
Seeking for a position where I
can integrate strategies to
develop my customer service
and management skills and
expand existing customer
sales to improve customer
satisfaction.
SKILLS
Skilled in Microsoft
Office Applications
Knowledgeable in the
use of internet and
Social Media.
Proficient in oral and
written English
communication
Good leadership and
facilitating skills
Good interpersonal skills
Skilled in customer
service
Environmental Management System
Telephone Handling
Team 21-Step 1 Automotive Training
Consumer Protection Law
Quality Complaint Handling
Basic 5S
Communicate to Serve Training
Essential Automotive Training
Basic Automotive
Attending customer’s needs
andDESCRIPTION
complaints
JOB
Dealing with irate customers.
Attending customer’s needs and complaints
Dealing with irate customers
Maintaining good service to provide a good
Customer Satisfaction.
Conducting training for safety-related issues to
customers.
Collecting inquiries through emails, landline/mobile
phones and walk-in customers.
On daily basis coordination with Vehicle Sales
admin for schedule releases.
Ensuring vehicle releases ceremony turnover is
practiced during the release.
