MARITES P. CLEMENTE
VIRTUAL ASSISTANT
PERSONAL PROFILE
I am a well-trained Virtual Assistant with experience in various aspects
of the industry. A tech-savvy and problem solver that you can rely on.
Enthusiastic individual with superior skills in both team-based and
independent capacities.With more than 10 years of experience in
Customer service in the BPO and Spa Industry.
CONTACT ME AT:
WORK HISTORY
ACCOUNT ASSOCIATE
--maritespclemente.wordpress.com | portfolio
marites-p-clemente
thetclementevaservices
@thetclemente_freelanceva
SPECIALIZATION
VXI GLOBAL SOLUTIONS | MARCH 2020-SEPTEMBER 2020
• Receive inbound calls from customers regarding their membership.
• Cancel, Customize, Postpone, Ship now, track orders.
• Update account & billing information.
• Processed payment, refund, replacement, and up-sell.
• Transfer calls to Billing, Consumer Affairs Team, Help desk, and
Security if needed.
CUSTOMER SERVICE REPRESENTATIVE
ALORICA PHILIPPINES INC. | NOVEMBER 2016-NOVEMBER 2018
Social Media Marketing
Content Creation
Product Research
Data Mining
WordPress
Management
Graphic Design
Chatbot Creation
Property Listing
Internet Research
Basic Video Editing
Basic Podcast Editing
SKILLS AND TOOLS
Attention to Detail
Problem Solving
Critical Thinking Skills
Adaptability
Organization
Communication
Teamwork
Responsibility
Computer Skills
Time Management
Customer Service
Integrity
Canva
Filmora
Powtoon
Audacity
Clickfunnels
Elementor
Trello
Slack
FB Business Manager
Adobe Photoshop
Adobe Premiere Pro
Google Workspace
Microsoft Office Suite
• Receive inbound calls from credit card members.
• Verify, update, and provides account information.
• Check recent and declined transactions, replacements for the lost
and stolen cards.
• Report fraud applications and transactions.
• Process merchant disputes reported by cardmembers.
• Transfer calls to Collections for past due accounts.
SPA THERAPIST
TAIVEXMALO SPA MACAU | JULY 2009-APRIL 2016
• Provide and maintain the highest standard of personal appearance,
hygiene, and customer service, offering quality Spa treatments,
providing in-depth knowledge and advice in respect of Spa
procedures and products.
• Time management and organization skills are essential.
• Good communication skills within the Spa and with all other
departments.
• Undertake reception duties in the Spa and occasionally in Leisure,
including cash handling.
ACADEMIC HISTORY
LORRAINE COMPUTER AND TECHNICAL SCHOOL
TRAINING
Vocational Course in Cosmetology,-
VIRTUAL ASSISTANT UNIVERSITY
VALENZUELA NATIONAL HIGH SCHOOL
TOP 2 Awardee | July 2021- August 2021
High School Graduate,-
