marites
frias
Email:-Mobile No.: -
ABOUT
Highly qualified professional with in-depth experience in admin support, customer
service, and social media marketing
WORK EXPERIENCE
SOCIAL MEDIA MANAGER (FREELANCE)
Doily Free Zone - Australia | March 2021 - March 2022
Assisted in the following areas of Social Media Management:
Organic engagement & growth strategies
Content creation: Capturing the product or service in the best way possible
Understanding the target audience
Editing content for social media
Caption writing & copywriting
Social Media strategy, planning, and content schedules
Monitoring and reporting on analytics bi-monthly and optimizing campaigns
accordingly
ADMIN. ASSISTANT/SALES COORDINATOR
Emirates Snack Foods LLC - Dubai | July 2017 - August 2019
Helped the sales team reach their target by providing target vs. actual sales report on
a daily basis
Entered advertising and marketing expenses, listing fees, and rental contracts in the
system and generated reports used for profit and loss income statement
Collated relevant data (listed SKUs per sales outlet) for distribution report
Handled urgent calls, emails, and messages when Sales Representatives are
unavailable, answering customer queries, informing them of delays, and collaborating
with logistics for delivery
Took Minutes of Meeting
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CUSTOMER CARE MANAGER
Mumzworld Free Zone - Dubai | April 2012 - June 2017
Set Key Performance Indicators and supported CSRs in reaching their targets as well
as exceeding company expectations
Implemented quality assurance procedures resulting to higher customer satisfaction
ratings
Introduced and implemented personal visits to disgruntled customers to regain
confidence
Created the very first Customer Care Manual which contributed to accelerated
learning and development of team members
Reduced product returns by actively participating in the revision and development of
website contents such as Returns Policy, FAQs, and Terms and Conditions
EXECUTIVE ASSISTANT/SALES SECRETARY
Al Naesar Trading Co. LLC - Dubai | September 2008 - April 2012
Handled the Managing Director's calendar
Managed emails and phone calls, planned and scheduled meetings, teleconferences
and travel
Critical support pillar for the Sales Department - prepared presentations, quotations,
sales reports and processed purchase orders
Raised the standard of communication by replacing existing formats with well-written
email templates
CUSTOMER SERVICE ASSOCIATE
HSBC - Philippines | July 2005 - June 2007
Processed all credit card related transactions for HSBC Card Services, US market
Managed a high-volume workload within a deadline-driven environment
Resolved an average of 550 inquiries in any given week and consistently met
performance benchmarks in all areas (speed, accuracy, and volume)
Lead "go-to" person for new CSRs and one of the team’s primary mentors for both new
and established employees
CUSTOMER SERVICE REPRESENTATIVE
Teletech - Philippines | Sept. 2003 - July 2005
Provided support for end-users of mobile phone services for Sprint Wireless through
effective and efficient problem-solving
Designated as the official Team Coach after first year of service to improve peers’
performances
Listened to live calls and conducted remote monitoring to help drive high
performance
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ENGLISH TEACHER
Systems Technology Institute - Philippines | Nov. 1997 - March 1999
Handled English Grammar, Composition Writing, Speech & Oral Communication,
Business English and Correspondence, Technical Writing, and Philippine Literature
Prepared, reviewed, and updated comprehensive course syllabi
Gathered library materials and visual resources for each course
Provided evaluation, assessment, and feedback on students’ performance
Counseled students in accordance with individual academic needs
EDUCATION
BACHELOR OF ARTS MAJOR IN ENGLISH
Bicol University College of Arts & Sciences | 1993 - 1997
Best in Thesis - English Department
PERSONAL INFORMATION
Citizenship: Filipino
Address: Chino Roces, Avenue, Makati City, Philippines
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