Marites G. De Guzman
San Pascual St., Malate Manila - /- .-
OBJECTIVE:
To have an active participation in company operations in ways that will enable me to
contribute my skills and knowledge and to provide an opportunity for professional development
and career growth.
EDUCATIONAL BACKGOUND:
PHILIPPINE CHRISTIAN UNIVERSITY
B.S. Commerce-Management
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WORK EXPERIENCE:
COLLIERS INTERNATIONAL (Property Management)
● Position: Front Desk / Admin
June 2013 – January 2017
Welcome visitors by greetings them in person or on the telephone;answering referring inquiries. Direct
visitors by maintaining employee and department directories; giving instructions. Maintains security by
following procedures, monitoring logbook, issuing visitors badges. Coordinate and maintain safety of
tenant/unit owner by giving notification of incoming visitors. Maintain the continuity among work teams
by documenting and communicating actions and irregularities and tenant concern. Contributes to team
effort by accomplishing related results as needed.
GAOC/METRO DENTAL (Dental Management Corp)
● Position:
Front Desk Receptionist
July 2010 – September 2012
Job includes scheduling appointments, filling out insurance forms, and taking down patient
medical histories. Day to day responsibilities include storing retrieving, and passing along
information to staffs and clients. Schedule and create report, administrative and clinical duties
such as updating patient’s file record, answer phone, greet patients and handling scheduling
and billing. End of the day sales and dental procedure report, weekly and monthly sales report.
Inventory of office supplies and coordinate with other department for some maintenance and
technical concerns. Respond to online patient’s inquiries and appointment setter for recalled
patient.
BACCHUS WORLD INC.
Rockwell, Makati City
Position:
Sales/Marketing
July 2008 – June 2010
Delivered excellent customer service and conducted in-house sales promotions while
functioning as cashier and sales person. Ability to manage multiple tasks in a pressured
environment.
THUNDERBIRD RESORT (Formerly Fiesta Casino and Hotel)
Brgy. Bilibiran, Binangonan Rizal
Position
F&B Cashier
April 2006 - July 2008
Worked as an Outlet Cashier for F&B, doing end of the shift report and reading using Micros
Fidelio system. Daily endorsement of complimentary and cash receipt to Finance Department.
Daily inventory of product and merchandise for the next shift.
RUSTAN COFFEE CORPORATION (Starbucks Coffee)
Podium, Julia Vargas Avenue
Ortigas, Pasig City
Position:
BARISTA
October 2005 – February 2006
As a Barista we are the front liner and multitask at the same time. Taking orders, preparation of
drinks and beverages while doing the transaction on cash register area. Also up selling and
cross selling of coffee products and other merchandise available.
DATASCOPE COMMUNICATION PHIL. INC.
2283 Pasong Tamo Ext.
1231 Makati, City
● Position: HR Payroll / Office Asst.
August 2003 - January 2004
Compile employees time records, using computers, review of timesheets and time records for
completeness, compute total time worked by employees, post time worked to master
timesheets and route this through to the payroll department. Locating agents to verify
attendance and adjustment for OT’S and absences.
SEMICON
Semicon Center Bldg.
Marcos Hi-way, Pasig City
Position : Technical Support
October 2001 - March 2002
A Telecommunication and Marketing company. Worked as Technical Support Assistant.
Assigned at the call center, being tasked to handled clients call and concern regarding mobile
units. Mostly the technical aspect that involved customer interaction through phone, and with
the aid of computer we could immediately give them feedback or status of the mobile unit and
other inquiries that the client might ask.
TOTAL STAFFING SERVICES
Philippine Stock Exchange Bldg.,
Ortigas Centre, Ortigas Pasig City
Position: Message Handling Specialist
November 1997 – September 2000
Telecommunication Company in which we are receiving calls and handling messages with the
aid of computer (Transcriber). Point of contact for customer help, problem status, billing
inquiries and customer complaints and feedback. Undergo supervisory training that handles the
operation. Receiving complains and doing reports for each agent at the end of their shift.
Endorsement of productivity report and attendance for the next shift.
TRAININGS AND SEMINARS:
QUALITY CUSTOMER SERVICE AND PERSONALITY
DEVELOPMENT SEMINAR
Thunderbird Resort / 2008
BSP MONEY COUNTERFEIT SEMINAR
Thunderbird Resort / February 2008
PERSONALITY DEVELOPMENT AND CUSTOMER SERVICE (Miss Abigail Arenas)
GAOC/ Metrodental / June 2012
BASIC ACCOUNTING (METROBANK)
GAOC/ Metrodental / July 2012
