Marites C. Masuda

MARITES C. MASUDA Grandville Subdivision Barangay Daga Cadiz City, Negros Occidental Philippines 6121 Cell Phone Number: -) Email:--Skype ID:- Professional Summary Highly detail-oriented and organized self-starter who works well independently to get the job done to the satisfaction of the client. Motivated Call Center Representative offering a strong work ethic and positive attitude. Highly effective in fast-paced work enviroments. Enthusiastic Virtual Assistant who is a fast learner and can deliver result quickly. High-energy, resourceful and persistant Virtual Assistant. Seeks a position with an agency that serves high-end clientéle. Skills Customer Service Award Committed to maintaining Data Integrity Strong problem solving aptitude Skilled in call center operations Customer service expert Fast learner Skilled multi-tasker Communication skills Work History Customer Service Representative January 2009 – February2011 Transcom Asia Bacolod City, Negros Occidental Philippines 6100 Defused volatile customer situations calmly and courteously. Addressed and resolved customer product complaints empathetically and professionally. Accurately documented, researched and resolved customer service issues. Acted professionally and patiently when addressing negative customer feedback. Effectively managed a high-volume of inbound and outbound customer calls. Resolved service, pricing and technical problems for customers by asking clear and specific questions. Education Bachelor of Computer ScienceBacolod City, Negros Occidental 6100 Certifications Excellence Award for Being a TOP Agent for December 2010 with BSC of 2.60 Excellence Award for Consistently managing customer’s expectations – FCR Goal if Hired I’ll do my very best to full fill my RESPONSIBILITY for the satisfaction of my client. --------------------------------END---------------------------------------------