MARISTELL
DELA PEÑA
VIRTUAL ASSISTANT
SOCIAL MEDIA MANAGER
CUSTOMER SERVICE SUPPORT
LICENSED TEACHER
Contact
DESCRIPTION
Phone
I am a goal-oriented, driven professional with vast
-
expertise as a social media manager and general virtual
Email-
assistant.
Excellent
communication
skills
developed
through years of teaching and customer service at
companies in the United States and the United Kingdom.
I am a team player with a keen eye for detail as well as
Address
266 Josefaville Panilao,
Pilar 2101, Bataan, PH
strong creative and analytical skills.
EXPERIENCE
Tools & Software
Project Management
Trello, Pipedrive,
Notion
Lead Generator
LinkedIn Sale
Navigator
Email Marketing
MailChimp, Klenty
Graphic Design
Canva, Adobe
Photoshop
Bataan ACES Foundation 2012 - 2015
Teacher
Plan or prepare for a lesson
Encouraging student participation
Research, develop, and implement new teaching
methods
Set assessments and oversee examinations and
provide learners with one-to-one support
Stay up-to-date with the most effective resources and
techniques available to help them deliver engaging
lessons
Communicate effectively with other teachers and
educational organizations
Administrative tasks
Cloud Storage
Google Drive,
Dropbox
Communication
Slack, Zoom, Skype,
Google Meet
Alorica, TeleTech & Concentrix 2015 - 2021
Customer Service Support
Build good relationships with customers
Promote a positive, helpful and friendly environment
through different platforms
Establish good communication skills, both verbal and
written
Resolve issues with accounts, billing, services, and
mobile devices
Team Leader
Education
BATAAN PENINSULA
STATE UNIVERSITY
Develop, train, and coach agents
Handle escalations and provide answers and guidance
to agents
Lead, Inspire, and communicate company news.
Do admin tasks
Attend self-development briefings, trainings and
seminars
Take overflow calls.
Bachelor of Secondary
Education ( Major in
Mathematics)
2008 - 2012
Licensed Teacher
Tower Home Buyers 2021
General Virtual Assistant
Prepare
and
distribute
marketing
documentation, and reports
Find new clients by making phone
advertising their services
Set up CRMs
materials,
calls
and
Training
Upwork 2021 - Now
General Virtual Assistant
DICT
September 2022
Balanga, Bataan, 2100, PH
Social Media Manager
Build the company's interactions with the public
through social media platforms
Collect engagement data and implement content
strategies
Plan digital campaigns that build brand loyalty
