Marissa Galinato

MARISSA O. GALINATO PROFESSIONAL SUMMARY Motivated and customer-oriented professional with over 2 years of experience supporting international clients as a PayPal Customer Service Representative. Familiar with eCommerce operations, online transactions, and dispute resolution. Known for empathy, strong communication, and problem-solving abilities. Eager to apply my customer service expertise to the eCommerce industry while continuously learning new systems and tools to enhance customer satisfaction. Education Bachelor of Elementary Education 2nd Year Level Completed CORE SKILLS • Customer Support (Chat, Email & Voice) • Online Payment Assistance & Dispute Handling • Communication & Problem-Solving • Empathy & Conflict De-escalation • Adaptability & Fast Learning • Time Management & Multitasking • Familiar with eCommerce Platforms (Amazon, PayPal, Shopee, Lazada) PROFESSIONAL EXPERIENCE Customer Service Representative – PayPal Account VXI Global, Davao City | 2 Years • Provided inbound and outbound support to international PayPal users regarding account, payment, and purchase concerns. • Assisted customers with troubleshooting, transaction issues, and dispute management. • Ensured excellent service quality by maintaining accuracy, professionalism, and empathy in every interaction. • Supported escalated cases, helping clients achieve successful dispute resolutions and positive experiences. Amazon Product Research Specialist Freelance (US Client) | 3 Years • Conducted detailed product research and analysis to identify profitable items for Amazon sellers. • Evaluated pricing trends, supplier reliability, and product demand to optimize business profitability. • Collaborated closely with clients to create strategies that improved store sales and inventory performance. • Monitored competitor listings and suggested adjustments to improve pricing and visibility. PERSONAL ATTRIBUTES • Responsible, sincere, and highly motivated to learn • Quick to adapt to new tools and systems • Works well under pressure with minimal supervision • Positive attitude and strong initiative CAREER OBJECTIVE To become part of a dynamic eCommerce team where I can apply my customer service skills, expand my knowledge of online platforms, and contribute to delivering exceptional customer experiences through dedication, empathy, and continuous growth.