Marisa Narciso

MARISA CAMARGO NARCISO Brazilian, single, born in 1978 Rua Alberto Alves Aguiar, 330 - Bosque dos Eucaliptos, São José dos Campos - SP Mobile + 55 - -OBJECTIVE Home Office based for Training and Curriculum Design, Fraud and Risk Analysis, Customer´s Care Management, Process Analysis, Quality Control QUALIFICATIONS Interpersonal Communications, Flexibility and Adaptability. EDUCATION 2009 – 2010: PONTIFÍCIA UNIVERSIDADE CATÓLICA (Sao Paulo - BR) MBA in Marketing 2005 – 2008: UNIVERSIDADE MACKENZIE (Sao Paulo - BR) B. A. in Business Administration 1999 – 2002: COLLEGE OF MOUNT SAINT VINCENT (New York - USA) B. A. in Communications Classes in Communications, Performing Arts and Liberal Arts Academic Honors: Dean’s List – 4 semesters EXPERIENCE 06/2014 - 10/2017: PAYPAL Brazil Training Specialist Training and Development of fraud analysis and customer solution teams: classroom training, course material design and update, process improvement, feedback and coaching. 02/2013 – 06/2014: PAYPAL Disputes and Limitations Analyst, Risk Model and Employee Queue Agent PayPal Customers bilingual support, disputes and limitations procedures; Documentation and Accounts analysis according to anti-fraud policies; Payment fraud and risk analysis. February/2014: Focal Promotion to Agent Level 2 01/2012 – 12/2012: ATENTO Biligual Support Analyst (AppleCare) Technical telephone support for Apple customers; Apple USA liaison to Apple Brazil as needed; Acted as Mentor Backoffice and supervisors´ assistant. 03/2011 – 06/2011: WORLD COMEX: JOICO Brazil and Mediterrani Professional (Sao Paulo) Marketing Analyst Joico and Mediterrani Hair Professional Brands corporate liason; International material, press and manuals translation; Events, sales and press support. 08/2010 – 03/2011: EASYTONE TELECOM (Sao Paulo - BR) International Relations Assistant and Wholesale Account Manager International B2B liason; Voice minute connection sales; Wholesale route deals. 08/2008 – 07/2009: SBN – BRAZILIAN SOCIETY OF NEPHROLOGY (Sao Paulo - BR) Information and Communication Manager Database development and maintenance; Research and Relationship management with associates; Events planning and organization; Reports, translation, presentation and publishing; Strategic communication planning and benchmarking. 11/2002 – 03/2011: WISE UP – LANGUAGE SCHOOL (Sao Paulo - BR) English Teacher (Vila Mariana) 02/2009 – 03/2011: Class planning and teaching for all various levels, Commitment to Wise Up methodology (Discourse Approach); Coordinator (Paulista) 11/2005 – 04/2008: Customer service, negotiation, leveling and groups allocation; Control of sales´ goals and quality control of the entire process. English Teacher 12/2002 – 11/2005: Class planning and teaching for all various levels, Coordination Assistance (Berrini/Santo Amaro, 12/2003 – 02/2004). Commitment to Wise Up methodology (Lexical Approach); SKILLS Language: Bilingual English/Portuguese, Intermediate Spanish and Basic French; TKT Certification; Computer: OS X, Windows 7, MS-Office: Word, Excel, Powerpoint, Photoshop, Project, Visio; Enterprise Software: ERP, Handler RELATED COURSES Excellence in Communication: Brazilian Society of Neuro-Linguistic Programming (2016); Non-Violent Communication: Tiê Coaching – Carolina Nalon (2014); Online Education: Remotely teaching tools and techniques – Coursera (2014); Money Laundering Prevention: ABBC – Maria Balbina (2013); Fraud and Documentation Analysis: ABBC – Manoel Affonso (2013); International Marketing: Universidade Católica de Porto, Portugal (2009); Internal Auditor: LSC LINK Engenharia (2008); Entrepreneurship and Sustainability: Universidade Mackenzie (2006 and 2007); Telemarketing Operation: Oásis Assessoria (2002); Public Speech, Newswriting, Broadcasting and Film, Directing and Production: Mount Saint Vincent (2001) and Escola Célia Helena (1998); Acting Professional course: Teatro-Escola Célia Helena (1998). INTERNATIONAL EXPERIENCE 12/1999 – 8/2002: COLLEGE OF MOUNT SAINT VINCENT (New York - USA) Resident Assistant Organization of social and educational events for the campus residents; College regulations enforcement; Students’ counselor and advisor. Admission’s Ambassador and Office Assistant Conduction of campus tours for prospective students and public testimony at information sessions; Marketing and Outreach assistance, prospecting and funding. 5/2001 – 08/2001: MANHATTAN CLASS COMPANY (New York - USA) Communication and Arts Intern Production, direction and publicity assistance in plays and cultural events; Projects elaboration and analysis; Casting prospecting and agenda control. VOLUNTEER ABADA – City Association for the hearing impaired; ROTARY – Theater for the community; BLOOD RUN – Blood donation.