Marisa D. Pullan
13137 S. Elster Way, Fishers, IN 46037 |-
Email:-Objective: I am seeking a role where I can leverage my leadership skills in tandem with my additional
capabilities. Ideally, I aspire to contribute innovation in both B2B and B2C environments, fostering
growth and excellence.
Skills Summary: I am dedicated and passionate about leadership and innovation. I aim to secure a
position that allows me to leverage my diverse skill set and contribute to both B2B and B2C settings.
Leadership Skills – I have demonstrated effective leadership through my experience in guiding and
motivating teams to achieve shared goals.
Problem-solving – I possess strong problem-solving skills, consistently finding creative and efficient
solutions to challenges.
Excellent Communication – I excel in both verbal and written communication, conveying ideas
clearly and effectively in various contexts.
Customer Service – I have excellent customer service skills, ensuring positive interactions by
prioritizing customer satisfaction and addressing needs with professionalism.
EMPLOYMENT HISTORY
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Senior Home Companions
Client Coordinator
10/2023 – Present
Managed relationships with 150 caregivers and 300 clients.
Overseeing approximately 2000 hours of caregiving services weekly.
Coordinated caregiver and client support while addressing crisis situations.
Conducted coaching calls for caregivers, to ensure optimal care delivery.
Effectively communicated new policies to caregivers and clients.
Upholding a commitment to excellent customer service during transitions.
Engaged in conflict resolution.
Promoting respectful communication among caregivers and addressing client conflicts.
Played a pivotal role in onboarding new caregivers, taking charge of training on existing policies
Contributed to fostering a harmonious and efficient caregiving environment, emphasizing clear
communication, policy adherence, and excellent customer service.
Scale.com
SQL Reviewer / Platinum Team Lead
7/2023 – Present
Reviewed SQL queries for training AI, ensuring accuracy and quality.
Identified and rectified coding, grammatical, and spelling errors in SQL queries.
Ensured code and prompts met required complexity levels, ranging from easy to hard.
Utilized raw input scripts to meticulously validate query effectiveness in data retrieval.
Demonstrated a keen eye for detail and a comprehensive understanding of SQL query
intricacies.
Led the Platinum Team, contributing to the continuous improvement of the overall training
process.
Managed hiring and onboarding of Platinum Program additions, providing training to newly
hired experts.
Committed to maintaining a high standard of accuracy in reviewing SQL queries for AI training
datasets.
AutoGrow.co
Team Lead / Sr. Technical Copywriter
8/2021 – 3/2023
Played a pivotal role as a Team Lead and Senior Technical Copywriter from August 2021 to
March 2023.
Collaborated with the CEO and top-level executives to craft impactful copy aligned with the
company’s strategic vision.
Led a dynamic team of approximately 20 writers, editors, and project managers.
Oversaw the end-to-end content creation process, working with clients across diverse
industries, including financial and tech sectors.
Navigated and adapted to unique industry requirements, showcasing versatility in producing
short and long-form copy.
Consistently met deadlines and ensured seamless project execution, maintaining a commitment
to excellence.
Managed the creative process within the team while aligning with broader organizational goals.
Contributed to elevating the quality of copy and fostered a collaborative and innovative
environment within the team.
Express Writers
Project Manager / Expert Tech Writer / Social Media Specialist
2/2018 – 9/2019
Held a multifaceted role as a Project Manager, Expert Technical Writer, and Social Media
Specialist from February 2018 to September 2019.
Worked directly with clients to understand their unique needs and visions.
Articulated complex technical concepts into accessible and engaging copy across various
industries.
Crafted both short and long-form content that often exceeded client expectations.
Simultaneously served as a Project Manager, overseeing a team of writers and their clients.
Acted as a crucial liaison between the creative team and clients, facilitating clear communication
and ensuring project objectives were met with precision.
Demonstrated a strategic mindset, effective communication skills, and a keen eye for detail.
Contributed to the success of individual projects and fostered a collaborative and efficient work
environment.
Zerys
Technical Writer / Project Manager
11/2015 – 2/2018
Undertook dual responsibilities as a Technical Writer and Project Manager from November 2015
to February 2018.
Created a dynamic and efficient workflow, contributing to the success of various client projects.
Managed projects and oversaw a team of writers, effectively delegating tasks to meet deadlines.
Adhered to strict deadlines, ensuring consistent, on-time project delivery.
Managed client expectations with transparency and professionalism.
Orchestrated a synchronized team effort, seamlessly switching between technical writing and
project management.
Demonstrated adaptability and commitment to delivering results that exceeded client
expectations.
AB Writing
Technical & Academic Writer
11/2013 – 10/2015
Served as a Technical and Academic Writer from November 2013 to October 2015, specializing
in crafting diverse and impactful content.
Meticulously edited content to ensure polished and engaging delivery.
Extended skills in creating academic material, showcasing versatility in writing for different
contexts.
Produced technical white papers, translating complex information into accessible and
informative documents.
Prioritized adherence to strict deadlines, reflected in consistently timely deliveries.
Hone skills in creating content that blended technical precision with academic rigor.
Freelance Technical Writer
2/2008 – 11/2013
Collaborated with diverse clients in ghostwriting compelling content.
Excelled in technical content creation and demonstrated organizational prowess in the dynamic
world of freelance writing.
Adeptly managed a centralized calendar using tools like Hootsuite and Asana to coordinate
timelines and precisely meet project milestones.
Delved into editing eBooks and composing technical white papers, showcasing versatility in
technical writing.
Fueled passion for delivering comprehensive and well-researched documents in the complexity
of technical writing.
Adhered to strict deadlines as a non-negotiable aspect of work ethic.
Consistently met and exceeded expectations, demonstrating proficiency in technical writing and
commitment to project success.
Headsprout
Client Educational Support
2/2007 – 12/2007
Played a crucial role at Headsprout, an educational software platform, ensuring seamless
technical and educational support for schools nationwide.
Remote position involving troubleshooting technical issues online and over the phone, requiring
high technical expertise.
Addressed diverse technical challenges encountered by educators and schools using the
Headsprout platform.
Excelled in customer service, promptly providing effective solutions for complex technical issues
and educational features.
Embraced maintaining effective communication and troubleshooting skills while working
remotely.
Proactive approach and adeptness at navigating the intricacies of educational software
established a reputation as a reliable and resourceful technical support team member.
Contributed technical writing skills to create and update documentation as needed.
Exceeded expectations for technical proficiency by consistently finding resolutions quickly.
Dell, Inc.
Enterprise Storage Support
5/2004 – 2/2007
Charged with troubleshooting diverse enterprise storage and server issues, providing top-notch
technical assistance.
Commitment to delivering excellent customer service, ensuring positive and lasting client
interactions.
Proficiency in resolving complex storage and server challenges reflected in exceptional metrics.
Dedication to consistently exceeding expectations and providing reliable solutions to intricate
technical problems.
Actively enhanced the team's knowledge base, leveraging technical writing skills to author
content for the internal knowledge base.
Collaborative effort aimed to streamline support processes and ensure the team remained wellequipped to tackle emerging challenges.
Blend of technical expertise, customer-centric focus, and proactive knowledge sharing in
Enterprise Storage Support at Dell.
VOLUNTEER WORK
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Volunteered in multiple leadership positions with Girl Scouts of Central Texas (since 2015) and Boy
Scouts of America Capitol Area Council (since 2012).
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STATE ACCREDITATION FOR SUMMER CAMPS – BSA 2014, 2015
GREEN AND GROWING LEADERSHIP AWARD – GSCTX 2016
OUTSTANDING LEADER AWARD – GSCTX 2018
OUTSTANDING PARTNER AWARD – GSCTX 2020, 2021, 2022
EDUCATION
______________________________________________________________________________
Ashford University
B.A. in Organizational Management & Project Management
Completed 2010
RBLP-T Certification
Leadership Certificate
Completed August 2021
ITT Technical Institute
A.A.S. in Information Technology
Completed in 2004
REFERENCES
______________________________________________________________________________
POSITION
Project Manager
Team Lead
Sr. Copywriter
Quality Assurance
Team Lead
Sr. Copywriter
NAME
EMAIL
PHONE
Cheryl C.
--
Graham
Thurgood
Aixa Caballero
-m-m--
http://linkedin.com/in
/graham-thurgood
--
https://www.linkedin.
com/in/kyle-hooper42b862169/
Sr. Copywriter
William
Metzger
Kyle Hooper
Sr. Copywriter
Alex Burt
-
-
Sr. Copywriter
Landon
Iaanamico
Vanessa
Casanova
--
-m
-
TACS (Client
Support)
LINKEDIN
