MARIS A. GALENZOGA
GENERAL VIRTUAL ASSISTANT
PROFESSIONAL SUMMARY
Virtual Assistant with years of experience in customer support, email and calendar management, and
administrative tasks. Skilled in research, data entry, and client communication with strong attention to detail
and confidentiality. Adaptable, proactive, and able to work independently to manage tasks efficiently and
support business operations.
CONTACT
Phone: -
Address: Davao City, Philippines
Email:-
WORK EXPERIENCE
Calendar Management Specialist (January 2025 - March 2025)
FREELANCE
Managed calendar scheduling for a CEO, coordinating meetings and appointments.
Senior Customer Service Representative (February 2019 – December 2024)
Awesome CX
Managed customer inquiries per week via email, chat, and social media ensuring accurate and timely
responses.
Collaborated with cross-functional teams to enhance customer support processes, reducing
response time.
Member of the Customer Advocacy team, reaching out to customers to offer support and resolve
issues.
Utilized Zendesk, Shopify, and Stripe to manage customer issues and order fulfillment.
Resolved PayPal disputes and BBB/Trustpilot complaints.
Customer Service Representative (May 2018 – January 2019)
IBEX Global
Responded to customer calls, resolving technical issues and providing product information.
Maintained detailed records of customer interactions and escalated issues to the appropriate teams
when necessary.
Achieved a 90% first-call resolution rate by providing efficient and clear troubleshooting instructions.
TOOLS & SOFTWARE PROFICIENCY
CRM: Zendesk, Kustomer, Gorgias
E-commerce: Shopify, PayPal, Stripe
Task & Communication: Trello, Slack, Google Suite, Microsoft Teams, Microsoft Outlook, Zoom,
Notion, Calendly, and Social Media Tools
Creative Tools: Canva
