Marion Muta

MARION MUTA Professional Summary A proactive Administrative & Customer Support professional with 4 years of experience in office management, remote support, and executive assistance. Skilled in organizing operations, coordinating events, and supporting teams. Recognized for reliability, attention to detail, and ability to manage both on-site and remote responsibilities effectively. Work Experience Administrative Assistant Lenana Innovative Solutions Ltd, Nairobi Feb 2021 – Present | Part-time, Remote - Coordinated daily office operations, scheduling, and communication across departments. - Prepared accurate reports and managed bookkeeping tasks to support financial decision-making. - Oversaw vendor management, supply orders, and equipment maintenance. - Supported HR onboarding and staff orientation. - Awarded Best Employee of the Year (2023) for outstanding performance. Remote Customer Support (Part-time) Epic Essay, Nairobi Aug 2024 – Present | Part-time, Remote - Handled 20+ daily client queries across chat, phone, and social media, resolving 95% within SLA. - Assisted clients with order placements, payments, and modifications. - Escalated complex cases and maintained strong customer satisfaction. Education Virtual Assistant Training Program ALX Africa, Remote, Jul 2024 – Sep 2024. - Gained practical experience with Google Workspace, Microsoft Office, and project management tools. - Executed real-world projects in scheduling, travel coordination, and reporting. - Built adaptability, confidentiality, and proactive problem-solving for teams. BSc. Mathematics Maasai Mara University, Narok, Kenya, Sep 2015 – Dec 2019. - Developed the ability to analyze complex problems and develop logical solutions. - Mastered a range of Mathematical concepts, ranging from calculus and algebra to statistics and discrete Mathematics. - Engaged in research projects that enhanced critical thinking and problem-solving skills. - Worked on group projects that fostered teamwork and effective communication with peers. - Prepared me for diverse career options in data analysis, finance, and project management. Key Skills • Office Administration & Scheduling • Executive & Remote Support • Event & Travel Logistics • Vendor & Stakeholder Management • Data Entry & Report Preparation • Google Workspace, Microsoft Office • Communication & Cross-team Collaboration Achievements • Best Employee of the Year (2023) – Lenana Innovative Solutions Ltd. Languages • English (Fluent) • Swahili (Native)