Marion George

MARION GEORGE Resourceful Call Centre Representative who consistently meets and exceeds productivity goals, proven capacity to troubleshoot issues to resolve issues quickly, Experienced in Collections & in Tech Support, maintains a high level of professionalism, patience an efficiency to minimize customer dissatisfaction and increase customer loyalty. Jun 2017 – Oct 2018 Senior Production Leader - NEW DELHI, INDIA- • Handling Third Party Collection – Medical Billing • Ability to handle high call volume and improve company collections with a variety of accounts • Performed interpersonal skills, collecting debt, arranging Payment options, and directed customers to payment sources • Designed repayment plans to simultaneously maximize revenue and retain customers • Provided customers with details on Insurance account information as well as previous and current account activity • Recorded all customer correspondence, documenting repayment plans and special payment arrangements • Ranked within the top 10% first card service's agents assigned to 30-day collection activities. Oct 2013 – May 2017 Pathways World School MS Word MS Excel PowerPoint Outlook Typing -80 WPM Astra Business Service Pvt. Ltd Secretary / Resident Parent • Provide full secretarial support to Vise Principal Sr. School • Prepared and organized paperwork and other materials as needed for meetings, conferences, travel arrangements and expenses reports. • Composed, typed, and distributed meeting agendas and minutes, routine correspondences and reports. • Maintained office scheduling and event calendars. • Providing full secretarial support to a department by utilizing superior organizational and planning skills. • Responsible for implement work processes to develop efficiency, manage organized events and functions • Kept current record of staff members' whereabouts and availability • Liaise with management and external providers Jul 2011 - Sep 2013 iQor. Collection Executive • Handling First Party Collection – Credit One Bank. • Counseled and assisted current customers in determining their best payment option(s) in an effort to bring their existing credit card payments up-to-date. • Tactfully resolved challenging situations professionally and calmly in MARION GEORGE • • • • a firm but friendly manner often with irate customers. Achieved monthly collection goals. Documented all collection attempts accurately and truthfully. Flourished in a high volume fast paced environment. Evaluated accounts and recommended appropriate action throughout the collection cycles. Epsilon Asia Group Office Manager - NEW DELHI, INDIA- Feb 2010 - Jun 2011 • Provide full secretarial support to General Manager - Operations • Planned and supervised all personal travel arrangements including: air travel, ground transportation, and accommodations • Maintained daily task list, arranged meeting, and made appointments with individuals on a priority basis • Efficiently managed telephone calls, emails and collected/ sort mail • Scheduled and coordinated creative activities weekly • Writing minutes, taking dictation, and organizing time table of the boss •Bachelor of Arts V S Prasanna Bharati University 2004 - 2007 CORE STRENGTH MS Word MS Excel PowerPoint Outlook Typing -80 WPM • • • • • • • • • Strong knowledge of FDCPA TCPA and FRC Effective negotiator Customer Service Schedule Management Skip tracing resources Legal collections experience Confident clear communication Conflict Resolution Critical Thinker P E R S O N AL D E T A I L S DOB: Marital Status: Religion: Nationality: Passport No: Language Known: 01/09/1981 Married Christian Indian N- English, Hindi, Bengali MARION DAS