Marion A. Decena
Block 7 Lot 6 Villa Jacinta, Camella 3D, Pulanglupa II Las Piñas City
Mobile Number:-
Email:-______________________________________________________________________________
Highlights of Qualifications:
Enjoys being part of a good team
Excellent multi-tasking skills
Excellent time management and organizational skills
Self motivated and able to work independently
Ability to adapt in a new environment and gain the required knowledge in a short time
Work Experience
Telus International Philippines
Chat Technical Representative Tier 2
Technical Representative Tier 2
March 2014- March 2016
AOL/ Verizon Email Technical Support
Global Capacity
Provides answers to clients by identifying problems; researching answers ; guiding client through corrective steps.
Updates job knowledge by participating in educational opportunities; maintaining personal networks.
Convergys Philippines Services
Technical Representative Tier 1
October 2013- February 2014
AT&T Customer Service/ Sales Representative
Assisting customers with concerns from connectivity, usability and technical.
Identify and solve customer needs by asking questions and communicating effectively and establishing a relationship.
Cyber City Teleservices
Customer Service Representative
September 2012- April 2013
FTCS Customer Service Representative
Strategic- relationship/ partnership- building skills-- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win win outcomes.
Handle customer inquiries, complaints, billing questions and payment extension/ service requests
Calm angry callers, repair trusts, locate resources for problem resolution and design best- option solutions.
September 2011- March 2012
AT&T Customer Service/ Sales Representative
Answer customer/ client requests or inquiries on their billing, services, products etc.
Proper utilization of the system to initiate, complete and handle customer’s requests.
Responsible for improving customer’s experience through excellent customer experience.
March 2011- August 2011
FTCS Customer Service Representative
Answer phones and respond to customer requests.
Identify, research, and resolve customer issues using the computer system.
Follow up on customer inquiries not immediately resolve.
Attended Seminars/ trainings:
Global Call Center Education Program
(March 8, 2011)
ATT Customer Service Training
(August 8, 2011)
Basic Excel Training
(June 30, 2015)
Educational Background
-Associate Degree of Web Application Development
AMA Computer Learning Center
Dau Mart II MacArthur Hi way
-Holy Angel University
Sto. Rosario St. Santo Rosario St, Angeles, Pampanga
