- Reply rate:
- -
- Availability:
- Full-time (40 hrs/wk)
- Age:
- 42 years old
- Location:
- Managua, Ticuantepe, Nicaragua
- Experience:
- 8 years
RESUME
PERSONAL INFORMATION:
Name and last name
:
Mario Estuardo Esquivel Arreaga
Place and date of birth
:
Guatemala, February 22nd of 1984
Age
:
36 years
EDUCATION:
2018
Accedo Technologies
Bold training for leadership.
2015 al 2016
Del Valle College
Computer and Microsoft office course.
2012 al 2013
Del Valle College
Post degree course in Project Management.
2010 al 2011
Ave Maria College
EPD program.
(English for professional development)
2006 al 2009
Del Valle College
Bachelor of Business Administration.
PROFESSIONAL SUMMARY:
Accedo Technologies.
Customer service representative for the Chat LOB (2015 – 2016)
Team leader for the Chat LOB (2016 – 2017)
Senior Team Leader for the Chat LOB (2017 – 2018)
Senior QA for customer service Chat and Voice LOB (2019 – 2020)
Dichter & Neira.
Recruiter and trainer for new groups. (2014)
Team leader and Campaign manager (2014 – 2015)
Sitel Nicaragua.
Customer service/Retention representative (2011 – 2013)
Mentor for new groups (2013 – 2014)
Del Valle College.
Administrative assistant (2005 – 2006)
Sethman Gorn Electronics.
Supervisor (2007 – 2008)
General administrator (2008 – 2010)
SKILLS
✓ Team work.
✓ Negotiation skills.
✓ Customer service experience.
✓ Responsable.
✓ Goal oriented.
✓ Work under pressure.
✓ Organized and Punctual.
✓ Personnel management
PERSONAL REFERENCES
LIC. FRANCISCO CASTRO
Operations Manager
Accedo Technologies
Phone-
MBA. KATHIA SETHMAN
Marketing Manager
Del Valle College.
Phone-
LIC. RUBÉN OROZCO
Operations Manager
Sitel
Phone-
LIC. DARWIN OROZCO
General Manager
Dichter & Neira
Phone-
