Marinos Managoudis

CURRICULUM VITAE MANAGOUDIS MARINOS Email:-Mobile: - Languages: Greek (native), English (fluent) Location: Asomatos Village, Lesvos Island, Greece (GMT+3) EXPERIENCE HIGHLIGHTS Freelancing Agent [2014-today] Supporting various prestigious clients in a wide spectrum of marketing and administrative tasks, including but not limited to web-design, email, social, graphic design, consultation, coaching, advertising, training material, customer support, branding. Experience with saas and start-ups. Customer Journey Specialist | Gearbest.com (ecommerce) [-] Managing national presence via blog, email, facebook page and facebook group, providing premium customer care to more than two thousand troubled clients within a twenty month period. Created and sustained a cloud based inhouse customer support and ticket monitor system to ensure user satisfaction, later adopted by gearbest. Overseeing and managing a crew of up to three remote operators. Customer Support & Sales Manager | mikropolytexnio.gr (art education) [-] Created and supported cloud based inquiry and tuition infrastructure, overseeing and supporting a crew of seven inhouse support agents with an incoming volume of more than thirty inquiries daily. Customer Maintenance Operations Manager | iconstruction.gr (technical maintenance) [-] Created and supported a new company division, involving HVAC system maintenance for more than two thousand households, a hundred schools, fifty hospital / medical installments and various other sites in Athens. Designed an innovative smart fleet-city-route cloud based application to properly arrange live dispatch of five mobile support units, with a VR site overview add-on. EDUCATION Business and Marketing Administration State University of Piraeus, Greece IT Certificate Microsoft & Cambridge English Proficiency Michigan University English - Greek Translation Hellenic - American Union PERSONAL INTERESTS Travel, music, cinema, reading, writing, acting, gaming, soft coding. IT SKILLS Microsoft Office Google Drive Suite Adobe Photoshop Adobe Illustrator Adobe Premiere Wordpress OTHER SKILLS Writing Photography Videography Graphic Design Music