Marinela Cuevas

M A R I N E L A C. S H E N Bookkeeping Specialist | Technical Virtual Assistant No. 38 Jinhua Street, Zhongli District, Taoyuan City, Taiwan 333 - - ww.myprofile.ph/marinelamabilangancuevas ABOUT ME I have developed a strong foundation in administrative support, data entry, graphic design, and CRM automation. I have a growing foundation in administrative support, data entry, graphic design, and CRM automation. In my freelance support work, I’ve learned to manage digital tools, organize workflows, and support small business operations. I’m quick to learn new systems, adaptable to different tasks, and committed to delivering reliable, high-quality results for every project I take on. EXPERIENCE PRO VA - Bookkeeping Specialist Digital Bytes Financial Services | 2025      Quickbooks Navigation System Generating Estimates and Invoices Creates Purchase Order and Bills Managed and recorded financial transactions in Quickbooks, maintaining accurate financial records Generated financial reports such as Profit and Loss, Trial Balance, Balance Sheet, Cash Flow Statements, etc. Performed monthly bank and credit reconciliations, resolving discrepancy and ensuring accuracy. Setting up new accounts and managing accounts receivable/payable process. Volunteer Freelance Support - Graphic Designer INKPRESS | 2023 - 2025     Managed client communications through Messenger and SMS, responding promptly and courteously to inquiries, feedback, and service requests. Designed original and branded graphics using Photoshop and Canva for social media posts, marketing materials, and promotional campaigns. Maintained and organized a customer feedback log and order tracking spreadsheet to monitor requests, feedback, and delivery schedules. Collaborated with clients to gather design preferences and approval feedback to ensure final outputs met branding guidelines and client expectations. Data Entry Specialist (Production Staff) ASE Holdings | 2024 - 2025  Recorded production data, inventory levels, and work orders in MES systems.  Collaborated with production teams to verify data accuracy.  Generated regular reports to support production planning, inventory management, and quality assurance processes.  Identified and corrected data inconsistencies while maintaining confidentiality of sensitive operational information.  Maintained strict confidentiality of sensitive operational and inventory information. Document Control/Customer Representative Raquel Pawnshop l 2023 - 2024      Evaluated the authenticity and value of pawned items (jewelry, electronics). Provided front-line customer service and issued documentation (receipts, invoices, tickets). Managed client records, balanced financial transactions, and created monthly inventory reports. Maintained payment reminders via SMS and calls. Helped arrange and display auction items in the store, ensuring all items were properly labeled and presented for customer viewing. Production Operator (Production Staff) TOP UNION Electronics INC., | 2022 - 2024  Operated and monitored production equipment used in the manufacturing of printed circuit boards (PCBs), ensuring products met quality and production standards.  Recorded accurate production data, including completed work orders, material consumption, and inventory levels using MES (Manufacturing Execution Systems) and manual logs.  Collaborated with supervisors and quality assurance teams to promptly address any production issues or material discrepancies.  Maintained a clean, organized, and safe work area in compliance with workplace safety regulations.  Generated daily and end-of-shift reports to support production planning, inventory control, and process monitoring.  Handled sensitive production and operational data with strict confidentiality. Production Operator (Production Staff) Platinum Opticals Technology Inc. Co., Ltd., | 2022 - 2024  Operated precision machinery and production equipment used for manufacturing optical components such as lenses, prisms, fiber optic assemblies, or camera modules.  Inspected raw materials and finished optical products for defects, scratches, surface irregularities, or dimensional inaccuracies using magnifiers, calipers, micrometers, and other measuring instruments.  Recorded production data, machine settings, work orders, and inspection results accurately in MES systems or manual production logs.  Monitored production line performance, reported abnormalities, and assisted with minor machine adjustments or preventive maintenance when required. Secretary/Document Control HR Konstruct Builder | 2013 - 2017  Provided comprehensive administrative and clerical support to management and project teams, ensuring smooth daily office operations.  Handled document control duties, including receiving, sorting, filing, and maintaining confidential company records, contracts, and employee documents.  Served as the Payroll Master, accurately compiling and processing employee timesheets, overtime records, and leave applications for payroll preparation.  Monitored and updated employee records, and documentation in both physical and digital filing systems.  Coordinated staff schedules, meetings, and travel arrangements for site inspections and projectrelated activities.  Assisted in preparing and submitting project-related reports and compliance documents to regulatory agencies.  Managed incoming calls, emails, and inquiries, providing prompt and professional assistance to clients, suppliers, and staff. Document Control/Customer Representative MBC Pawnshop | 2010 - 2013 Evaluated the authenticity and value of pawned items(jewelry). Provided front-line customer service and issued documentation (receipts, invoices, tickets). Managed client records, balanced financial transactions, and created monthly inventory reports. Maintained payment reminders via SMS and calls. Helped arrange and display auction items in the store, ensuring all items were properly labeled and presented for customer viewing.  Assisted customers with remittance transactions, including sending and receiving domestic and international money transfers.  Maintained accurate remittance records and balanced daily transaction reports to ensure proper financial reconciliation.      SKILLS Soft Skills Hard Skills  CRM Automation (G( Go High Level, HubSpot, Zapier, Monday.com)  Data Entry & Management  Canva & Adobe Photoshop  Workflow Optimization  Lead Generation Systems  Calendar Management  E-mail Support & Chat Handling  Microsoft Office  Google Workspace  QuickBooks Online/Deskstop  Microsoft 365 - Chatbots         Attention to Detail Communication & Active Listening Problem Solving Time Management Proactive Initiative Adaptability Confidentiality & Discretion Empathy & Customer Focus EDUCATION Batangas State University- Bachelor of Industrial Technology - Computer Technology CERTIFICATIONS  General Virtual Assistant | May 2025  CRM Specialist (Go High Level) | May 2025  QuickBooks Online ProAdvisor Certification | June 2025