Marinel O. Payumo
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PROFILE: A highly enthusiastic individual with roughly four years of hands-on experience as a customer service and sales representative and almost two years as an admin.
HIGHLIGHTS OF QUALIFICATION:
Hands on experience in performing technical and non technical services
Meets expectations and goals
Demonstrated ability to serve as a solid link between customers and businesses
Experience in both Non-voice and Voice accounts
Almost 4 years of effective experience as a customer service and sales representative
NAME: Marinel Ortiz Payumo
AGE: 23 years old
BIRTHDATE:April 28, 1993
GENDER: Female
ADDRESS:517 Cherry Street Brgy San Francisco, Mabalacat City, Pampanga
NATIONALITY:Filipino
EDUCATION:
Pampanga High School (High School Graduate-
Holy Angel University
Sto. Rosario, Angeles City
Bachelor of Science Major in Electronics and Communication Engineering
Asian Institute of Computer Studies
Dau, Mabalacat City
Vocational Course: Compute Secretarial
PROFESSIONAL EXPERIENCE:
Sutherland Global Services (Clark, Angeles City)
Position: Trainee (COL – Center of Learning)
Duration: June 2011 (2 weeks)
Job Description:
Passed language training for 2 weeks
Attainment:
Highest score during language training among the trainees
TeleTech (City of San Fernando, Pampanga)
Position:Customer Service/Sales Representative
T-Mobile Account | General Care department
Duration:Sept 2011-May 2012 (9 months)
Job Description:
Used effective sales and soft-skill communication techniques to qualify prospective clients, present solutions, overcome objections or to convince the client.
Responds to telephone inquiries about the company’s products or services following standard procedures.
Investigates customers’ complaints and resolve problems, either about billing or technical issues with the phone.
Documents details of telephone conversations and action taken.
Up-sold services to existing customers
Attainment:
Part of Q1 group: agents with highest scores and highest sales
ePerformax BPO (Makati City)
Position:Customer Service Representative
e-Bay account, Trust N Safety department
Duration:June 2012-Dec 2012 (6 months)
Job Description:
Handle calls 40-50 calls daily with duties including retrieving customer data, investigating fraudulent products posted on the website, and removing them.
Provides technical support for clients, also issues with missing payments.
Tagged as ‘Security Guards’ of the website.
Attainment:
Ranked as Top 2 agent (Sept-% CSAT (Customer Satisfaction)
StarTek (Angeles City)
Position:Customer Service Representative/ Manual Order Entry Tech
Duration: August 2013 – August 2015 (2 years)
Job Description:
Perform data entry services for the company in regards to punching in customer information, requests etc
Calls customer for cable installation reschedule
Answers/ resolves customer queries regarding billing concerns/ technical issues
Calls different carriers for request approval e.g AT&T, Verizon etc.
Attainment:
Most productive agent daily/monthly
A2B Outsourcing (Clark, Angeles City)
Position:Admin
Duration:Sept 2015-March 2017 (1 yr 6 mos)
Job Description:
Responds to telephone inquiries.
Creates spreadsheets and invoices
Sends reports everyday
CHARACTER REFERENCES: Available upon request.
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