Marinel Azares

MARINEL AZARES 035 Buho Silang Cavite •- •- SUMMARY Customer-focused and detail-oriented professional with strong skills in organizing documents, generating reports, and providing exceptional service. Proficient in Microsoft Word and quick to learn new tools and processes. Excellent communicator with strong interpersonal, analytical, and follow-up abilities. Experienced in clearly explaining products, resolving issues promptly, and working both independently and in fast-paced team environments. Skilled in task prioritization, project management, and offering proactive solutions based on product knowledge and best practices. WORK EXPERIENCE March 2025 - July 2025 Internship at Social Security System Handled data entry and encoding of member information with high accuracy. Performed document management by sorting, verifying, and arranging records alphabetically for efficient retrieval. Customer Service Associate May 2023 - Feb 2025 Resolved complaints related to delayed, missing, or lost orders, ensuring timely follow-up and resolution. Responded to customer inquiries regarding orders, account details, and payment issues with professionalism and efficiency Travel Associate Mar 2022 - Nov 2022 Ensured a high level of customer satisfaction through personalized service and prompt issue resolution Handled itinerary changes, cancellations, and rebooking's while minimizing customer inconvenience Cashier Sep 2020 - Feb 2021 Operated point-of-sale (POS) systems to process cash, credit, and debit transactions quickly and accurately Balanced cash drawer at the beginning and end of each shift, ensuring accuracy and accountability EDUCATION Bachelor of Science in Business Management Sept 2021 - Sept 2025 Cavite State University Imus Major in Human Resource Management Passed Certified Human Resource Associate (CHRA) Exam Batch 55 on January 2025 Senior High School University of Perpetual Help System Dalta Molino Accounting and Business Management strand Aug 2018 - Aug 2020 ADDITIONAL INFORMATION Technical Skills: Administrative Management, Data entry, Appointment setting and Email management, Customer Support Languages: English Certifications: Certified Human Resource Associate (CHRA), Amazon Hukbo Leader Awards/Activities: Received the "Top Agent, RAP Performer, Best in ACHT" Award for outstanding contributions to overall performance, Amazon Business.