Marina Galache Francisco

MARINA FRANCISCO WORK EXPERIENCE November 2016 – January 2019 Customer Care and Sales Representative • Credit card Billing Specialist • HSBC Electronic Data and Processing Phils Inc. o o 269 Kaypian Road, Brgy Kaypian City of San Jose del Monte, Bulacan - o December 2014 – November 2016 Account Executive • Back Office Support • Concentrix Daksh Phil Inc. o Responsible for calculating, managing documents to processes --www.facebook.com/yna.28 https://www.onlinejobs.ph/job seekers/info/- Skype: marina.francisco28 Communicated effectively to appease angry customers by suggesting the best ways to resolve service and billing issues. Worked to resolve customers' problems to their satisfaction, which resulted in a loyal customer base and increased company's positive reputation Conducted investigation to resolve complaints and processed necessary compensation without compromising the business. o o including reviewing files, records and critical information, confirming accuracy and compliance with policies and procedures of company. Collected various information and process data for redress. Used Email to contact customers to confirm the complaint that we received. OBJECTIVE • • • Driven and customer-service-focused with a strong track record for growing client database and delivering topquality support, leading to exceeding customer's satisfaction and company’s expectation. Loyal and approachable with a strong belief in customer focus. A quick learner who is passionate about helping customers and achieving the goal of the company. Driven to achieve the best results for customers and business. February 2013 – August 2014 Customer Service Representative • US Telco Billing Specialist • Teletech Services Phils Inc. o o o o February 2012 – January 2013 Account Associate • Verifications Specialist • Aegis Services Phils Inc. o Prepared necessary information to gather with related o SKILLS • • • • • • • • • Active listening with comprehension Effective communication Learn and be an expert in product knowledge Conflict resolution Dependability Open for feedback Proactive Eager to learn new skills Detail oriented Analyzed statement and advised charges on the account. Advised of billing cycle, payment due and other options on getting in touch with the us. Assist new hires about the process as a subject matter expert. Been a part of Helpdesk team which handled complex queries and Supervisor calls. Handed coaching and feedback forms to respective Supervisors to their employees. o department or company or schools. Did outbound calls to HR Department, Manager, Supervisor to check applicant's work experience and to verify educational attainment by calling School department. Assessed the discrepancy of the information given and captured. EDUCATION Our Lady of Fatima University, Quezon City, Philippines Bachelor of Science in Nursing – October 2008 • • Passed the Nursing Licensure Exam on 2009 by Philippine Regulatory Commission. A member of Philippine Nurses Assocation.