Marilyn Mercolita

MARILYN A. MERCOLITA Municipality of Capoocan, Leyte, Philippines 6530 Mobile Number:- Professional Summary Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Customer Service Professional highly skilled in call center management, training, recruiting, service solutions, and innovative marketing concepts. Skills Skilled in call center operations Professional Adheres to customer service procedures​ Familiarity with Key Performance Indicators (KPIs) Highly dependable Close attention to detail Adept multi-tasker Work History Fraud Analyst / Customer Service Representative, 09/2015 to 04/2017 Sitel Philippines Corporation – Pasig, NCR Customer Service Representative, 02/2015 to 08/2015 Transcom Center – Pasig, NCR Medicare Billing Clerk, 05/1999 to 01/2002 Eastern Visayas Regional Medical Center – Tacloban City, Eastern Visayas Education Bachelor of Science: Mass Communication, 1999 Far Eastern University - Manila - Manila, City of Manila, First District, Philippines