Marilyn Achieng Odhiambo

MARILYN ODHIAMBO VIRTUAL ASSISTANT- Nairobi, Kenya • - •- SUMMARY Highly motivated and results-oriented virtual assistant with a strong background in customer service, project coordination, and administrative support. Proven ability to build strong client relationships, effectively communicate, and manage multiple tasks with efficiency and accuracy. Adept at problem- solving, prioritizing tasks, and delivering high-quality results while maintaining a professional and client- centric approach. Committed to continuous learning and exceeding client expectations. WORK EXPERIENCE Customer Support Virtual Assistant, AMG Realtors LTD April 2021 - Mar 2025 Utilized effective communication skills through emails and phone calls to address customer queries and concerns, fostering positive relationships and driving customer retention by 10%. Utilized my strong data management skills to onboard new clients into Hubspot CRM system maintaining accurate and up-to-date client information. Successfully addressed customer inquiries via phone and email, resulting in increased customer satisfaction and improved retention rates. Digital Marketing Virtual Assistant, Walls Studio USA Jan 2020 - March 2021 Managed social media platforms by communicating and addressing customer concerns and frustrations with empathy and professionalism, effectively de-escalating situations and maintaining positive customer relationships. Leveraged data analysis skills to identify customer trends and preferences, which informed marketing strategies and improved customer engagement. Crafted compelling social media content which promoted engagement from followers, ultimately resulting in sales conversion and customer retention. This increased engagement by 5%. EDUCATION Certificate in Marketing and Business Development Sep 2022 - Dec 2022 Centonomy Developed foundational knowledge in marketing principles, customer relationship management, and business development strategies. Bachelor of Arts in International Relations and Diplomacy Sep 2017 - Dec 2020 Riara University Developed a strong understanding of diverse cultures and communication styles, fostering crosscultural awareness and empathy crucial for providing excellent customer service in a globalized environment. Diploma in French Language Studies Feb 2017 - Nov 2017 Alliance Française de Nairobi SKILLS Customer Support: I am proficient in using Google Workforce and Microsoft office as well as CRM Software such as HubSpot, Zendesk and Salesforce among others. Digital Marketing: Proficient in email marketing, creating compelling content with an understanding of SEO and social media advertisement using Google Ads. Social Media Management: Social media monitoring and engagement, Community management, hashtag research, brand building and content creation.