Marilou Mabuti

MARILOU RUIZ MABUTI 0343 Pluto St., Progressive Village 21, Molino 1, Bacoor City, Cavite--Skype ID:mabutimarilou WORK EXPERIENCE: Dispo Admin MLS Cash Investors Philadelphia 10/2019 – 05/2020 Philadelphia, PA Greeting clients, answering the telephone and making follow-up calls. Preparing correspondence, scheduling meetings, and making travel arrangements. Preparing real estate forms and documents. Coordinating showings, assisting at open houses, and obtaining feedback. Ordering supplies, preparing and distributing marketing materials. Maintaining electronic and paper filing systems. Preparing listing materials and posting property listings. Managing a client database and preparing reports. Assisting with closing processes. Performing other duties as assigned. Customer Relations Opportunity Zones 06/2019 – 10/2019 Irvine, CA Made outgoing calls e – mail, or direct mail coupons or through automated dialing systems. -Drive revenue from new prospects, and using the resources provided to schedule and procure new sales opportunities. To call potential customers, engage them in conversation, provide information regarding a product or service and set up meetings with a member of the sales force of the company. Mentor Alorica Teleservices TMobile Account 07/2017 – 06/2019 Bellevue, WA Establishing goals based on mentees needs — review self-assessment form. Being prepared, including providing agendas in advance of each meeting — review an example of an agenda form Being an active listener Maintaining confidentiality Having a willingness to request and act on feedback Following through with recommendations Communicate through active listening. Focus fully on the mentee and show active verbal and non-verbal signs of listening. Share resources. Consider and collect any resources that might be useful to the mentee. Share experiences. Open to sharing mistakes, failures and lessons learned. Independent Contractor Andrew Hayward Real Estate London UK 01/2015 – 07/2017 London, EC1V 2NX Market and promote properties for sale. represent the sellers in negotiation with prospective buyers. Monitor sales as they proceed and liaise with all interested parties including mortgage brokers, solicitors, surveyors and other estate agents. advise clients and help renters decide where they want to rent or buy Customer Service Representative C3 Customer Contact Channels 06/2014 – 10/2014 Taguig, Manila Assisting and advising customers who may be choosing from a variety of travel options. Making reservations for customers based on their various requirements and budgetary allowances. Checking the availability of accommodation or transportation on the customers’ desired travel dates. Helping plan travel itineraries by suggesting local tourist attractions and places of interest. Processing payments and sending confirmation details to customers. Sorting out any issues that may arise with bookings or reservations. Selling and promoting reservation services. Answering any questions customers might have about the reservation process. Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations. Providing support to customers who may need to amend or cancel a reservation. Appointment Setter IdialU 01/2014 – 05/2014 Oakland, CA Provide guidance in determining the best type of loan and explaining loan requirements or restrictions. May help develop debt management plans, advise on credit issues, or provide budget, mortgage, and bankruptcy counseling. Appointment Setter Dixon Health Insurance 03/2013 – 12/2013 Denver, CO • Take information from potential customers regarding their specific product or service needs • Jot down all information on a piece of paper or directly on to the company database • Ask potential customers of a particular time when they will be free to receive calls • Set appointments with potential customers at their convenience • Express gratitude to potential customers for their time • Assign a member of the sales force to each potential customer by providing briefs of conversation and customer needs • Ensure that the sales force member follows up with potential customers • Document all calls made to potential customers EDUCATIONAL BACKGROUND: Bachelor of Secondary Education Major in General Science Catanduanes Colleges Sta. Cruz, Virac, Catanduanes- Viga National High School Viga, Catanduanes- __________________________ Marilou R. Mabuti