Marilou
Laurito
-
Customer Service
Virtual Assistant
Data Entry
Marilou O. Laurito
90 Hausland Subd. Anabu IB
Imus Cavite, Philippines 4103
--
ㅡ
Skills
●
●
●
●
●
●
●
●
●
●
Proficient in Ms Excel, Ms Word and Ms Powerpoint
Knowledgeable in Wordpress and Google Products
Good typing speed - 60 words per minute
Customer service
Email support
Phone support
Internet research
Data Entry
Good English writing and speaking
Team player, responsible and positive thinker
ㅡ
Experience
Iqor Dasma - Cavite / Customer Service Representative
September 2016 to December 2016
Responsibilities:
● Phone handling - taking, placing and tracking orders
● Email support - answering inquiries and concerns
● Customer service - addressing and resolving customer's concern
ACP Test Company - Laguna / Production Specialist
August 30, 2007 to August 05, 2016
Responsibilities:
● Encode per shift history through Ms Excel
● Sending per shift reports thru email
● Escalate inline issues
● Handles 16 to 24 machines
SM Hypermarket - Sucat Manila/ Merchandiser
October 12, 2006 to June 12, 2007
Responsibilities:
●
●
Customer assistance
Manually check daily sales inventory
ㅡ
Education
Philssec Institute of Technology / B.S in Computer Science
June 1999 to April 2003
Imus Cavite
Trainings
ESYNERGY INTERNATIONAL - Imus Cavite
Contact Center Services NC II
●
Basic information about handling calls
Food and Beverages NC II
●
Basic information about table setting
July 4-29, 2016
Other Details
Speed test
System information
Units
●
●
●
New laptop
Logitech headset
Wired internet
