Marilou Casimiro

I have over 8 years of experience in Business Process Outsourcing (BPO) and 7 years of experience as a VA in real estate listing and transaction coordination.

I was a non-voice back-office transaction coordinator from 2013 to 2020. I was responsible for all the communication and documentation involved in a real estate transaction, such as administrative tasks, listing properties, preparing contracts, ensuring the accuracy and completeness of documents, reminding relevant parties about contract deadlines, ordering home warranties as requested, communicating with the lender, title company, assessor's office, securing the necessary paperwork such as assessor sheets, pre-approval, title commitment, closing documents, et cetera. These were all done through email.

I was a back-office tech support in a BPO setting catering to different service requests such as onboarding, offboarding, password resetting, granting tool access, resolving login issues, etc. I am proficient in using Zendesk.

I have extensive experience, having worked in chat support, dispute support, and investigation for unauthorized transactions.