Marilou Bailon Cabunag

Engie Impact Philippines / Training Specialist  

September,, 2022 - January, 2025, MABALACAT CITY 

⦁ Facilitates New Hire Orientation, Possible Interruption, and Telecom related training. Delivering what the company is all about, explaining the step by step process and introducing the tools that are needed. 

⦁ Provide assessment for the different processes introduced, deliberate on the results and make reports on the results. 

⦁ Coordinates with HR for a proper onboarding process. 

⦁ Provide feedback report for the turn over to Team Leads and Operations Manager. 

⦁ Reports to the Line manager about the training results, ways of improvement and gathering feedback from the trainees. 

⦁ Monitor enrollees for the training using a smartsheet, send emails and organize team pods. 

Engie Impact Philippines/ Billing Specialist 

September, 2021 - September 2022, MABALACAT CITY 

⦁ Monitor, follow-up, update and track customer account on opening and closing of services for Telecom and Utility. 

⦁ Use a smartsheet and work directions via excel sheet to track worked lines in the queue. 

⦁ Update the account progress and provide clients feedback on the account using Wings Application via Citrix. 

⦁ Payment Processing: Receive and process payments, update accounts, and reconcile payments. 

⦁ Client and Vendor Communication: Address client inquiries, resolve billing issues, and manage client relationships. Do phone calls and emails to follow up on vendors. 

⦁ Record Keeping: Maintain accurate financial records, update accounts receivable databases, and track payment status. 

⦁ Data Analysis: Analyze billing data to identify trends, errors, and opportunities for improvement. Ensuring that all records on the billing of the client is readily available.

⦁ Compliance: Adhere to company policies and procedures regarding billing and payments. 

⦁ Reporting: Generate regular reports on billing activity and financial performance. 

⦁ Collections: Assist with collections on past-due accounts and administering payment on the behalf of the client.

⦁ Collaboration: Work with other departments to streamline billing processes and resolve issues. 

⦁ Software Proficiency: Utilize accounting software and other relevant systems to manage billing processes. Using Power BI tools to make sure that all records are managed and well taken care of

Mabalacat City College / Instructor 

September 2021 - August 2024, Mabalacat City 

⦁ Teaching computer subjects to Computer Science and Information 

⦁ Technology students. Computer subjects include: Programming 

⦁ Languages (C, VBasic, MySQL, Acces, Java, Python, Laravel and HTML), 

⦁ System Analysis and Design, Operating Systems, Multimedia Software 

⦁ and ICT Concepts. 

⦁ Facilitate classroom discussion and provide computer laboratory activities and examinations. 

⦁ Monitor laboratory equipment before and after class. 

DSWD NHTO Listahanan 3/ Encoding Supervisor Verification 

Team 

June 2020 - June 2021, City of San Fernando 

⦁ Ensures that all Household Assessment Forms are verified 

⦁ Review verifiers work and ensure that it is complete, true and accurate. 

⦁ Create and release memos to those who were not able to meet the required quota and failed to do the policy of the encoding team. 

⦁ Receive and Distribute HAFs to work from home staff, ensuring to fill out the necessary information in the Distribution List. 

⦁ Monitor the staff physically and remotely via an online system. 

⦁ Create an account and maintain the account of the staff. 

⦁ Keep 201 Files and monitor attendance of the staff. 

⦁ Provide training and orientation to new encoders and verifiers. 

⦁ Conduct meetings. 

⦁ Release staff payroll