Marileocel V. Cabel

Marileocel V. CABEL Blk. 52 Pipino St Brgy. Tumana Marikina City.- Objective To obtain employment as a Virtual Assistant. Bringing 3+ years’ hands-on experience in handling inbound calls for information and providing tier one support to customers. Raring to apply exceptional skills in excellent customer SERVICE. SKILLS 1. Soft skills: Communication, Time Management, Customer Service 2. Hard skills: Typing, Data Entry, Ticketing, Tech Savvy, Booking Management, Market Research, Lead Generation, Calendar Management, Data Entry, Product Listing. WORK EXPERIENCE Paradoxians Whizz Training Consultancy Services Virtual Assistant June 2020- December 2020 Does Market Research, Lead Generation, Email & Calendar Management, Scheduling and Booking Management, Customer Service Support and other administrative tasks.  WNS Global Services travel consultant/complex air agent April 2019- December 2020 I've worked here under Chase Travel Center account. On my first 3 months I've worked as a booking expert. We do hotel, car, and flight reservation for cardmembers. After 3 months I got upskilled and trained as a gds/Amadeus expert to be in ticketing department. We issue tickets, processed name correction, worked on airline schedule change tickets, ticket rejects and processed voluntary changes to their flight reservation. CONVERGYS Billing Expert/CSR September 2018- March 2019 I've worked here under Diretv & the at&t account as a billing expert and customer online account unlock. We address our customer concern regarding their billing statement, explaining the charges on their billing statement and we also do basic troubleshooting for their tv and receiver. TELEPERFORMANCE SA TECHNICAL SUPPORT June 2018- August 2018 I've worked here under the seasonal account as an Advance Technical Support Representative for AT&T account. We address customer technical concern for their gadgets. LOTS ‘A PIZZA Telephone operator/cashier/cooked November 2014- April 2016 Education College: Mariano Marcos State University -. Bachelor of Science in Tourism Management Secondary: Mandaluyong High School S.Y- Elementary: Nicanor C. Ibuna. S.Y- Personal details Skype id- live:.cid.247b07ec89593c72