Marilene Gaerlan

OBJECTIVE To obtain a position that will enable me to rouse and enhance my skills, experiences and ability; to communicate and work with people as well as to contribute to your growing institution. EXPERIENCE JUNE - AUGUST 2017 COMMISSION ON AUDIT - CENTRAL OFFICE LOCAL GOVERNMENT SECTOR Commonwealth Ave., Quezon City, Metro Manila INTERNSHIP 2016 - 2018 ALORICA MARILENE GAERLAN Eton Centris, EDSA cor. Quezon Avenue, Quezon City COLLECTIONS AGENT 2018 - 2020 CONCENTRIX (FORMER CONVERGYS) UP Ayala Land Technohub, Diliman, Quezon City CUSTOMER SUPPORT REPRESENTATIVE Outbound & Inbound Calls Chat/E-mail Handling B22 L15 MANGGA ST. AMPARO SUBD. BRGY. 179, CALOOCAN, METRO MANILA, PHILIPPINES (0927) - 528 - 5969 MARCH - SEPTEMBER 2021 PHILIPPINE IDENTIFICATION SYSTEM Valenzuela St. Malolos, Bulacan REGISTRATION OFFICER OCTOBER 2021 - AUGUST 2022 TE WHARE HUKAHUKA Auckland, New Zealand - VIRTUAL ASSISTANT EDUCATION SKILLS Excellent Communication Skills (Verbal & Written) Attention to Detail Conflict Management and Resolution Data Entry Skills Email Management Skills Calendar Management Skills Podcast Management Skills Proficient in using different Social Media Platforms Proficiency in MS Office, Google Workspace, Canva, Zoom Ability to work under pressure Adaptability BS ACCOUNTING TECHNOLOGY BULACAN STATE UNIVERSITY- Guinhawa, Malolos, Bulacan REFERENCES ARIEL FRANCISCO CARANDANG Sr. Communications Trainer (0977)- ARTHUR JOHN MARI BEJAR Social Media Manager (0905)- MA. CLAROLYN BAYLA Team Lead (0965)- TOOLS I USE COMMUNICATIONS WEBSITE/PAGE BUILDER ZOOM (EXPERT) KARTRA (EXPERT) GOOGLE MEET 10XPRO MICROSOFT TEAMS SHOPIFY SKYPE WIX BLUEJEANS WORDPRESS LIVESTREAMING TOOLS PROJECT MANAGEMENT STREAMYARD ASANA (EXPERT) OBS TRELLO ZOOM LIVESTREAMING SLACK FACEBOOK LIVE NOTION SCHEDULING APPOINTMENTS BUSINESS COMMUNICATIONS SOFTWARE GOOGLE CALENDAR CLICKSEND CALENDLY TWILIO EMAIL MARKETING OFFICE SUITE MAILCHIMP GOOGLE WORKSPACE KLAVIYO MICROSOFT OFFICE LEAD GENERATION OTHER TOOLS STORELEADS ZAPIER FACEBOOK / INSTAGRAM REACH OUT BITLY LOOM PIPEDRIVE CANVA MARILENE GAERLAN Phone Email Address - -