Marilag Masangcay

MARILAG ISIP MASANGCAY Unit 1503-9 Bldg., 15 Francesco, Arezzo Place Pasig, Pinagbuhatan Pasig City Metro Manila, Philippines- WORK EXPERIENCE July 2017- present UPWORK Independent Contractor https://www.upwork.com/freelancers/~01a55e839bc8fecb65 January 2016- July 2017 LIBERTY MEDICAL PHILIPPINES INC. Level 6 South Wing Estancia Capitol Commons Oranbo Pasig City Insurance Verification Specialist -Working to ensure that patients health care benefits required procedures. -Contacts Patient’s Insurance Company to verify coverage levels and works with Individuals to educate them on their benefits information. -Serves as a valued member of the Healthcare Team, helping patients get the medical procedure they need. May 5, 2014- January 2016 CONVERGYS PHILIPPINES INC. Bldg., C SM Megamall Mandaluyong City Pharmacy Sales Associate (May 2014- December 2014) -Ensure high levels of customer satisfaction through excellent sales service. -Assess customers’ needs and provide assistance and information on product features via phone call. Insurance Verification Specialist (December 2014- January 2016) -Working to ensure that patients health care benefits required procedures. -Contacts Patient’s Insurance Company to verify coverage levels and works with Individuals to educate them on their benefits information. -Serves as a valued member of the Healthcare Team, helping patients get the medical procedure they need. April 2012- April 2014 GRACALL INTERNATIONAL MNL INC. 11th Flr.,Picadilly Star Bldg.,BGC Taguig City Telemarketer (April 2012-March 2013) -Contact private individuals by telephone in order to solicit sales for a credit card. -Deliver prepared sales talks, reading from scripts that describe products in order to persuade potential customer. -Record names, addresses, purchases and reactions of prospects contacted. -Adjust sales scripts to better target the needs and interests of specific customer. Customer Service Representative (March 2013- May 2014) - Resolve customer complaints via phone and email. - Use telephone to reach out customer and verify account information. - Assist with placement of orders and refunds. 1 September 2011- March 2012 Red Ribbon Bakeshop SM Megamall Mandaluyong City Customer Sales Associate -Assigned as a Cashier, responsible in taking customers’ orders and assisting customer inquiries. July 2009- September 2011 SOUP AND SAUCES CATERING SERVICES Mckinley Hill Taguig City Store Representative (Family Business) -Supervising store operations. October 2008-June 2009 AMA COMPUTER LEARNING CENTER (ACLC) PASIG Danny Floro Bldg.,C.Raymundo,Caniogan Pasig City Part time Instructor - Work as a part time Instructor, teaching basic Microsoft Office Application such as MS WORD, MS EXCEL, and MS POWERPOINT. June 2008- June 2009 LRM INSURANCE AGENCY Danny Floro Bldg.,C.Raymundo,Caniogan Pasig City Liaison Officer/ Encoder -Responsible in encoding bonds for bidding and Insurance. -Assistant to the Office in Charge. -Responsible with the outdoors appointment such as filing and payment of BIR,SSS etc. January 2008- June 2008 GOLDEN ARCHES CORPORATION Mc Donalds Shell Emerald Customer Service Associate -Assigned as a Cashier, responsible in taking customers’ orders and assisting customer inquiries. EDUCATION Tertiary- Jose Rizal University Shaw Blvd., Mandaluyong City Bachelor of Science in Business Administration Major in MANAGEMENT SKILLS • • • • • • • • • Customer Service Email Handling Quality Assurance Phone Handling Social Media Mangement Microsoft Office (Excel, Word, Powerpoint) Google Drive (Google Docs, Google Spreadsheet, Google Contacts) LinkedIn Development (Sales Navigator, LeadIQ, Getprospect) Detail Oriented 2