Mariko Urimoto | Freelancer Resume

MARIKO URIMOTO, CLDP Las Piñas City, Philippines | - |- LinkedIN STRATEGIC HR & OPERATIONS LEADER Empowering remote teams through systems thinking, culture design, and people-first strategies. Certified Learning & Development Specialist with 12+ years of experience in HR leadership, remote operations, and culture-building in global, fast-paced environments. Proven track record of building scalable people systems, executing DEI-centered programs, and aligning HR strategy with business growth. Known for creating human-centered experiences that boost engagement, retention, and performance. CORE COMPETENCIES ● ● ● ● ● ● ● ● ● ● Strategic People Operations Remote Team Leadership Talent Acquisition & Retention DEI & Culture Initiatives Learning & Development Organizational Design HR Technology & Automation Payroll & Benefits Administration Global Compliance Notion | ClickUp | Trainual | Google Workspace PROFESSIONAL EXPERIENCE Triquetra Health Director for People & Culture | Remote | 2024 – Present Led the design and implementation of HR systems and processes for a growing remote-first healthcare startup. ● Authored inclusive policies to improve remote engagement and clarity across a distributed team. ● Reduced hiring lead time to 30 days for domestic and international roles. ● Maintained 100% payroll accuracy and migrated 97% of employees to a centralized payroll system. ● Developed a scalable performance review framework to align goals with company OKRs. Commercelabs Assistant HR Manager | Remote | 2021 – 2024 Partner with VP of People Ops to deliver HR solutions across Total Rewards, L&D, and TA functions for a global team. ● Maintained 98–100% payroll accuracy across a 3-year period. ● Designed and launched an internal training program covering soft skills and technical upskilling. ● Facilitated Google Professional Certification access for 100% of employees. ● Coordinated a 4-day global retreat in Boracay, enhancing team cohesion and engagement. ● Improved hiring workflows, reducing time-to-fill by 35%. Commercelabs HR Supervisor | Remote | 2020 – 2021 Managed internal engagement programs, documentation, and employee relations. ● Revamped internal engagement programs to align with company core values. ● Streamlined HR documentation and internal communication protocols. ● Collaborated on optimizing candidate screening for faster talent acquisition. Pawstruck Operations Team Lead | Learning & Development Lead | Remote | 2018 – 2020 Oversaw L&D initiatives and Amazon account optimization for a pet supplies eCommerce brand. ● Increased listing indexation from 0% to 98%. ● Created self-paced learning modules on Trainual covering Amazon policies and product listing strategies. ● Strengthened cross-functional coordination between branding and support teams. Commercelabs Content Optimization Specialist | Remote | 2018 – 2019 ● Developed SEO-compliant and conversion-driven copy for Amazon listings. ● Partnered with product dev and marketing to launch promotions across marketplaces. Thumbtack Snippet Writer | Special Projects Team Lead | Remote | 2016 – 2018 ● Wrote 1,000+ high-performing service descriptions weekly. ● Trained outsourced teams as Subject Matter Expert during outsourcing transition. ● Launched and led a Special Projects Team that improved keyword compliance and visibility. EDUCATION & CERTIFICATIONS Bachelor of Arts in Political Science University of Perpetual Help System DALTA Certified Learning & Development Professional (CLDP) American National Standards Institute (ANSI) Certificate in Project Management Google SELECTED HIGHLIGHTS ● Built a complete HR infrastructure from scratch for three companies. ● Improved retention by 65% through lifecycle design and culture programs. ● Delivered HRBP advisory support to founders, ensuring people alignment with business goals. ● Managed multi-timezone teams and ensured 24/7 HR responsiveness.