Marika Forestiero

Curriculum vitae PERSONAL INFORMATION Marika Forestiero Via Portunno 40, 00054 Roma (Italy) (--https://www.linkedin.com/in/marika-forestiero-b- PERSONAL STATEMENT Raised with a strong passion for innovation, any form of art and music, today I am looking for everything that is able to stimulate my mind and make me grow both as a person and as a professional. I think that sharing ideas, opinions and points of view with other people is extremely constructive and even more if they are culturally distant. Young professional with a Bachelor Degree in Communication at La Sapienza in Rome and a strong passion for Wellness thanks to my yoga and meditation practice . Looking to create more life both professionally and personally speaking. WORK EXPERIENCE 09/12/2019–Present Sales support assistant Boggi Milano, Roma (Italy) ▪ Providing customers with advice on the right products for them. ▪ Assisting with in-store merchandising. ▪ Creating the shop window’s displays. ▪ Competent and confident with the hardware involved in checkouts. ▪ Analysis of the effectiveness of visual merchandising displays. ▪ Stock management & auditing. 04/01/2018–14/11/2019 Hospitality revenue manager Cafè Sydney, Sydney (Australia) ▪ Establish standards for customer service ▪ Supervise and oversee staff members ▪ Organize and coordinate people and operations ▪ planning maintenance work, events and room bookings. ▪ handling customer complaints and queries. ▪ promoting and marketing the business. ▪ ensuring compliance with health and safety legislation and licensing laws. ▪ ensuring a great level of communication during breakfast/lunch/dinner services between Floor staff and Kitchen staff ▪ Time management ▪ Thinking outside of the box ▪ Meet daily Budget on food/ staff expenses 11/11/2016–28/12/2017 Hospitality revenue manager Cavallino, Sydney (Australia) ▪ Coaching junior staff 10 hours per week ▪ Maintain the high level of the venue on service and staff performances 16/3/20 © European Union,- | http://europass.cedefop.europa.eu Page 1 / 3 Curriculum vitae Marika Forestiero ▪ Keep daily and weekly data for improvement of the venue ▪ Monitorate a well communication between Kitchen and Floor staff during services ▪ Organisation of Anniversary/Birthday/ Wedding parties ▪ Opening/ Closing procedures ▪ Organisation of staff Roster ▪ Meets Daily Budget 04/05/2015–16/10/2016 Hospitality establishment receptionist Merivale Ivy Establishment, Sydney (Australia) ▪ Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately. ▪ Answering screening and forwarding incoming phone calls. ▪ Receiving and sorting daily mail. ▪ Informs visitors by answering or referring inquiries. ▪ Scheduling appointments and maintaining appointment calendar ▪ Coordinating meetings and organizing catering and room bookings ▪ Scheduling travel EDUCATION AND TRAINING 10/09/2008–04/07/2011 High School Diploma IIS Leonardo Da Vinci, Maccarese,Roma (Italy) ▪ English,Spanish,French,Italian ▪ Mathematics, Chemistry , Biology , Science ▪ History , Philosophy , Literature ▪ Arts 09/09/2011–07/03/2014 Bachelor Degree in Public Communication Università di Roma, La Sapienza, Roma (Italia) 01/03/2018–21/06/2018 200 Hrs Certified Yoga Teacher Power Living Australia Yoga, Sydney (Australia) ▪ Vinyasa and Yin Yoga Teacher PERSONAL SKILLS Mother tongue(s) Italian Foreign language(s) English UNDERSTANDING SPEAKING Listening Reading C1 C1 WRITING Spoken interaction Spoken production C2 C2 B2 IELTS Academic Overall B2 Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user Common European Framework of Reference for Languages - Self-assessment grid Communication skills ▪ good communication skills gained through my experience as sales manager ▪ Cohesion and Clarity 16/3/20 © European Union,- | http://europass.cedefop.europa.eu Page 2 / 3 Curriculum vitae Marika Forestiero ▪ Empathy ▪ Non verbal communication Organisational / managerial skills ▪ leadership ▪ good organisational skills gained as receptionist and Restaurant Duty Manager ▪ good team-leading skills ▪ Positive attitude ▪ Active Listener ▪ Outside of the box thinker Job-related skills ▪ Mentoring skills ▪ Team leader ▪ Command of quality control Digital skills SELF-ASSESSMENT Information processing Communication Content creation Safety Problemsolving Proficient user Proficient user Independent user Independent user Independent user Digital skills - Self-assessment grid ▪ Word , Excel , Power Point . Driving licence B ADDITIONAL INFORMATION Citations 16/3/20 Autorizzo il trattamento dei dati personali contenuti nel mio curriculum vitae in base all’art. 13 del D. Lgs. 196/2003 e all’art. 13 del Regolamento UE 2016/679 relativo alla protezione delle persone fisiche con riguardo al trattamento dei dati personali. © European Union,- | http://europass.cedefop.europa.eu Page 3 / 3