Marijoy Rosales

I am Marijoy Rosales, fondly called "Joie" by most. I am born in Manila, Philippines and youngest of three daughters. When I was young, we have moved residences several times but after 1994, we have permanently lived in our current home. I explored life abroad in the UAE where I lived independently for 11 years until May 2018.

I started my career a month before graduation. After finishing our final exams, my friends and I decided to apply in one of the pioneering BPO in our country. Fortunately, I was one of the few candidates who were selected. This gave me confidence as I have proven to stand out among my peers, After which, I continued my BPO career in the Philippines and UAE by moving through designations in Telesales, Customer Service, Quality Assurance Monitoring, Data Entry, Research & Development, E-mail & Chat Support, Administrative and Sales (Inbound & Outbound). I had an opportunity also to become a Team Leader during this period. However, as a hungry young professional, I yearned for more experience and to provide a lifelong dream for my family to have a home. I decided to work abroad to fulfill this and I successfully landed a job as a Customer Service Associate for the Government of Dubai. The work environment there was different, you need to be resilient and flexible as they will assign you tasks beyond your role for as long as your could prove your competence. I did not mind this because it challenges me to prove my capabilities and it is also for my personal growth. I was loyal to the company because they take care of their employees and I had the best colleagues. I was with the company for 11 years and became one of their most senior agents to which I am proud. This is where I grew as a person and spent most of my adult life. The place where I realized that my passion is drove by independence and the need to provide for my family.

I am motivated by my son right now and that is a major factor that will make me focus in every aspect of my life. If work is done for a specific inspiration, I believe that creates a reason for excitement for whatever you do. Learning new things is also a big thing that I anticipate in any job because growth is a realistic motivator.

To be given an opportunity to get a fresh start in a new industry will be personally valued.