Marija Bajic

MARIJA BAJIC WORK EXPERIENCE Guest Relations Manager RADISSON COLLECTION HOTEL,OLD MILL BELGRADE August 2018 - September 2020 BA ECONOMICS IN TOURISM INFORMATION Nationality: Serbian Birthdate:-.- - Food and Beverage Supervisor RADISSON BLU HOTEL,OLD MILL BELGRADE February 2016 - August 2018 1516 Moss, Norway COMPUTER Specialization for Guest Relations Manager in Edinburgh for implementing new RHG standards, at Radisson Collection Hotel Process of the re-branding of the hotel and applying new corporate standards Staff training Organizing, planning and implementation across multiple teams and outsource companies (guest requests, VIP set ups, local attractions, activities and tours for guests) Handling guests complains on the spot and making guests content during their stay Guest Complaints specialist - Google, Tripadvisor, Booking, Expedia and Review Pro account manager Excellent connection with locals (tourist guides, tourist agencies, museums, theaters, restaurants, etc.) Check in/check out and daily update of guests profiles through the Opera SKILLS Opera Reservation program Micros Cashier and Materials program MS Office, Database administration Radisson staff and user training ReviewPro Account Manager AWARDS RECEIVED Most Outstanding Colleague of the Year,Radisson Collection Hotel, Old Mill Belgrade (2019) Together with F&B Manager put effort to maximize effect of service, add or implement standard procedures and followed implementations Cross training in Finance Training staff for restaurant service and F&B duties Guest communication on the daily basis and problem resolving Hostess/Server RADISSON BLU HOTEL,OLD MILL BELGRADE September 2014 - February 2016 Employed at preopening stage, 3 months Accomplished Radisson staff and user trainings Opening and closing breakfast, check in of guests, sitting and handling the reservations Participating in Responsible Business activities PERSONAL SKILLS AND COMPETENCES Creative Communicative Punctual Organized Loyal Hostess/Server Internship HOTEL HYATT REGENCY, NEW ORLEANS, LOUISIANA January 2013 – January 2014 Learning and implementing Hyatt standards Cross training through Food and Beverage department Sales Executive TRAVEL AGENCY SAVANA, BELGRADE October 2010 – February 2011 Direct sales Presenting accommodations and travel destinations EDUCATIONAL HISTORY Volunteering - AIESEC student program in St. Petersburg, Russia 2011. Student practise - Travel agency Ready2Travel, Belgrade 2010. UNIVERSITY SINGIDUNUM FACULTY OF TOURISM AND HOSPITALITY MANAGEMENT, BELGRADE BA in Economics, Specialized for tourism | October 2009 - July 2013 BUSSINES ENGLISH SEMINAR - UNIVERSITY SINGIDUNUM BUSSINES SOFT SKILLS SEMINAR - UNIVERSITY SINGIDUNUM Volunteering - Universiade Belgrade 2009. The official World Student Games EVENT MANAGER - BUSINESS PERFECTION EDUCATION AGENCY GOAL ORIENTED PLANNING SEMINAR - SYNERGY TALENTS AGENCY UNLEASH YOUR POTENTIAL SEMINAR - SYNERGY TALENTS AGENCY LAW AND ADMINISTRATION SCHOOL „DIMITRIJE DAVIDOVIC“, ZEMUN September 2005 - June 2009 OTHER SKILLS AND COMPETENCES LANGUAGES SERBIAN Native speaker Semi-professional volleyball player Dactylography Drivers licence - category B ENGLISH Professional working proficiency BOSNIAN Native speaker CROATIAN Native speaker SPANISH Basic proficiency NORWEGIAN Beginner