MARIJA BAJIC
WORK EXPERIENCE
Guest Relations Manager
RADISSON COLLECTION HOTEL,OLD MILL BELGRADE
August 2018 - September 2020
BA ECONOMICS
IN TOURISM
INFORMATION
Nationality: Serbian
Birthdate:-.-
-
Food and Beverage Supervisor
RADISSON BLU HOTEL,OLD MILL BELGRADE
February 2016 - August 2018
1516 Moss, Norway
COMPUTER
Specialization for Guest Relations Manager in Edinburgh for implementing
new RHG standards, at Radisson Collection Hotel
Process of the re-branding of the hotel and applying new corporate standards
Staff training
Organizing, planning and implementation across multiple teams and
outsource companies (guest requests, VIP set ups, local attractions, activities
and tours for guests)
Handling guests complains on the spot and making guests content during
their stay
Guest Complaints specialist - Google, Tripadvisor, Booking, Expedia and
Review Pro account manager
Excellent connection with locals (tourist guides, tourist agencies, museums,
theaters, restaurants, etc.)
Check in/check out and daily update of guests profiles through the Opera
SKILLS
Opera Reservation program
Micros Cashier and Materials program
MS Office, Database administration
Radisson staff and user training
ReviewPro Account Manager
AWARDS RECEIVED
Most Outstanding Colleague of the
Year,Radisson Collection Hotel,
Old Mill Belgrade (2019)
Together with F&B Manager put effort to maximize effect of service,
add or implement standard procedures and followed implementations
Cross training in Finance
Training staff for restaurant service and F&B duties
Guest communication on the daily basis and problem resolving
Hostess/Server
RADISSON BLU HOTEL,OLD MILL BELGRADE
September 2014 - February 2016
Employed at preopening stage, 3 months
Accomplished Radisson staff and user trainings
Opening and closing breakfast, check in of guests, sitting and handling
the reservations
Participating in Responsible Business activities
PERSONAL SKILLS
AND COMPETENCES
Creative
Communicative
Punctual
Organized
Loyal
Hostess/Server
Internship
HOTEL HYATT REGENCY, NEW ORLEANS, LOUISIANA
January 2013 – January 2014
Learning and implementing Hyatt standards
Cross training through Food and Beverage department
Sales Executive
TRAVEL AGENCY SAVANA, BELGRADE
October 2010 – February 2011
Direct sales
Presenting accommodations and travel destinations
EDUCATIONAL HISTORY
Volunteering - AIESEC student program
in St. Petersburg, Russia 2011.
Student practise - Travel agency
Ready2Travel, Belgrade 2010.
UNIVERSITY SINGIDUNUM
FACULTY OF TOURISM AND HOSPITALITY MANAGEMENT, BELGRADE
BA in Economics, Specialized for tourism | October 2009 - July 2013
BUSSINES ENGLISH SEMINAR - UNIVERSITY SINGIDUNUM
BUSSINES SOFT SKILLS SEMINAR - UNIVERSITY SINGIDUNUM
Volunteering - Universiade Belgrade 2009.
The official World Student Games
EVENT MANAGER - BUSINESS PERFECTION EDUCATION AGENCY
GOAL ORIENTED PLANNING SEMINAR - SYNERGY TALENTS AGENCY
UNLEASH YOUR POTENTIAL SEMINAR - SYNERGY TALENTS AGENCY
LAW AND ADMINISTRATION SCHOOL „DIMITRIJE DAVIDOVIC“, ZEMUN
September 2005 - June 2009
OTHER SKILLS AND
COMPETENCES
LANGUAGES
SERBIAN
Native speaker
Semi-professional volleyball player
Dactylography
Drivers licence - category B
ENGLISH
Professional working proficiency
BOSNIAN
Native speaker
CROATIAN
Native speaker
SPANISH
Basic proficiency
NORWEGIAN
Beginner
