Marifel Antonette S. Jimenez

Marifel Antonette Jimenez Virtual Assistant / Customer Service Hey, call me Maan I am confident that with my skills and abilities, I can work confidently and efficiently in the position that I will be part of. I work quickly and positively because I love what I do. I have strong interpersonal skills and am a team player, I learn swiftly and a great analytical skills. CONTACTS - SKILLS Virtual Assistant Skills Marikina City Philippines Worked together with Top C-Level across the USA and Canada - Flexible Administrative Skills facebook.com/marifelsaguit Expertise in Google products, Microsoft offices, and other VA software tools @msjmnz Email Marketing and Internet Research - Lead Generation, Sales and Marketing marifelsaguit Calendar Management and Appointment Setting marifelsaguitjimenez04 - e-Commerce Creating an online store using Shopify, and Etsy from the scratch Data Entry and Product Listing EDUCATION Web store management and customer support Social Media Skills Associate Degree in Office Management DATAMEX Institute of Computer Tech2008 - 2009 INTERESTS Social Media Design (Graphics and Videos) Project Management Scheduling social media posts Social Media Marketing and Content Moderation Customer Service Skills Clear Phone, Email, and Live Chat Communication Internet Crypto Situation Evaluation and Attentiveness Food Ability to Empathy Travel Persuasion Skills Time Management and Flexibility Closing Ability APPS & TOOLS HOMEBASED EXPERIENCE Microsoft and Google Customer Experience Representative Social Media Management Tools Email and Chat Software Tools Communication (Slack, Skype, etc.) Canva Project Management Tools (JIRA, ASANA etc.) E-Commerce Tools (Shopify, Amazon, etc.) Web Design Tools (Wix, WordPress, etc) DISC PERSONALITY Dominance 38% Steadiness 31% Influence 25% Compliance 7% PERSONALITY TEST Work full-time for a Canada-based eyewear company that sells prescription and non-prescription eyeglasses, sunglasses, and contact lenses. Daily responsibilities include assisting customers over the phone, chat and email with placing orders, return, replacement, refund, and other billing concerns. Virtual Assistant / Sales & Marketing Worked part-time for a client in the US that founded a pet hydration company as a marketing assistant. Daily responsibilities include sending emails to retail store owners, store managers, and decision-makers to test the products on their pets and get some feedback afterward. Help to update spreadsheets and lists, schedule online meetings, and remind the client about the daily schedule. Managing Shopify account, and creating shipping labels for the items that will be sent out as samples. Managing social media accounts. Data Entry Assistant Worked part-time for a client in the US with data entry. Excel and spreadsheet updating. Online research and project-based tasks. Virtual Assistant / Social Media Manager Worked part-time for a client in the US that has multiple businesses and a Digital Marketing Specialist. Daily responsibilities include scheduling social media posts using Buffer, and updating the social media calendar. Creating social media graphic design using Canva. Engaging with folks in social media groups and making them feel happy by liking their posts, commenting with encouraging words, and replying to those who need help finding a resource. Handling social media pages, IG and LinkedIn. General Virtual Assistant Worked full-time for a client in India that caters to cryptocurrency-related companies. Daily responsibilities include sending emails to blockchain and cryptocurrency start-up companies to offer the client's services. Finding leads using LinkedIn, Hunter, blockchain-related sites, and online research. Appointment setting, discussing and promoting services to possible clients, and closing deals. Data entry and marketing research. CUSTOMER SERVICE AND ADDITIONAL EXPERIENCE Helping customers in placing prescription and non-prescription eyeglasses, sunglasses, and contact lens orders. Assisting customers with refunds, replacements, password reset of their online account, product information, and escalations. Provide customer-obsessed experience via phone, email, and chat. Freelance Virtual Assistant 2017 Dubai Parks and Resorts Sales Executive 2015 Helping customers with troubleshooting telephone, modem, and router for internet and connectivity issues. Auto resetting the modem using online tools and sending a signal to the customer’s equipment and setting appointment for technician’s visits when needed. Upgrading and adding services either telephone or internet service on customers’ accounts and escalating unresolved technical issues that affect customer services. Convergys Sales and Representative 2013 2 Answering customers’ queries about insurance medical coverage, an insurance benefit, and reimbursement procedures. Setting up schedules for the customer to their providers and medical practitioners, also follow up for the provider's claim and reimbursement from the insurance provider. Processing payments for the customer over the phone by different payment methods. V-Customer Phil. Retail Process Specialist 2012 Process orders for dealers and customers over the phone. Answering queries about specific items and promotional discounts for bundled products. Checking product availability, amending pending orders, shipping details, and due dates. Process returns and replacements, providing credits if necessary. Pacific Hub Corp Customer Service Representative 2009 Microsourcing Customer Experience Representative 2020 Worked as a full-time remote worker that provide top C-Level management support Responsible for generating leads, appointment setting, social media management, data entry, and some administrative tasks. Creating social media graphic designs, video editing, and simple web development. Helping customers on making payments using cash or credit card. Assisting the customer with price checking and getting good items for souvenirs. Maintaining a neat and clean working area and preparing daily sales report Startek Technical 2014 Support Representative Answering queries for basic 2G, 3G, and LTE coverage in a specific location and handling customers’ inquiries about the services and promotions. Giving details about upcoming promotions and the latest gadgets in the market and assisting them with basic troubleshooting for mobile and android phones for network-related issues. Upselling and upgrading mobile phones, plans, and services over the phone, billing disputes, and providing credits if needed. Results Manila Patient Care Advocate 2012 Authorizing refunds and replacements by providing authorization codes to the sales representative and sending return labels for defective items. Answering customers’ queries about the availabilities of specific items or products, recharging credits to customers' gift cards and vouchers. Processing payments for the customer’s order over the phone using different payment methods. WNS Global Services Customer Service Representative 2010 Handling customers’ concerns about the services and promotions for prepaid plans. Answering queries for basic 2G and 3G coverage in a specific location. Basic phone troubleshooting for network-related issues APPENDUM INTERNET SPEED TEST RESULT www.fast.com DESKTOP SPECIFICATION Main Computer Back-up Computer