MARIFE PONGPONG
VIRTUAL ASSISTANT
SCHOOLS ATTENDED
PARTIDO STATE UNIVERSITY
EXECUTIVE SUMMARY
A meticulous professional with
well-versed in providing quality
administrative and customer
service support through effectively
handling remote office procedures
and calls. Effectively able to meet
set deadlines and process
information through well-honed
research skills.
SKILLS AND EXPERTISE
E-mail handling and Email inbox
optimization
Calendar & Meeting Scheduling
Research, Data Collection and Data
Entry
SMM (scheduling posts)
Website post management
Customer Support
Google Suite: Drive, Docs, Sheets,
Forms, Mail, Calendar, Slides
MS Office (Word, Excel, PowerPoint,
Outlook)
Other administrative support.
CONTACT ME AT:--
marifepongpong
Address: San Jose, Camarines
Sur ,Philippines, 4423
Entrepreneurship| June 2015 - 2019
Have studied the essential process in starting,
managing and growing business.
Knowledge in office works and procedures.
WORK EXPERIENCED
INSURANCE COORDINATOR
MG GATEWAY SOUTH CORP
MAY 2023-DECEMBER2023
Maintained organized records of clients insurance
information.
Manage claims, sales and customer assistance.
Analyzing Documents submitted by the clients to
ensure smooth transaction.
Maintaining accurate records of all customer
interactions, claims filed, policy changes, and
payments received.
Addressing any complaints a customer may have,
whether it’s about the claims process, delays in
service, or dissatisfaction with premiums.
Striving to resolve any issues in a professional and
timely manner to retain the customer’s business.
Proficient computer skills (utilizing MS Office , Google
Docs, Google Document, Google Spreadsheet,)
WORK EXPERIENCED
MARKETING ASSISTANT
TOYOTA CAMARINES SUR
SEPTEMBER 2022- FEBRUARY 2023
Conducted market research and analyzed consumer
behavior to identify trends and opportunities.
Managed social media platforms, creating and
scheduling content to enhance engagement and
brand visibility.
Prepared marketing materials such as presentations,
brochures, and reports.
Manages social media marketing campaign to boost
sales and enquiries.
WORK EXPERIENCED
SALES ASSOCIATE
HC CONSUMER FINANCE PHILIPPINES INC
DECEMBER 2019- APRIL 2022
Assisting customers in selecting and purchasing
merchandise based on their needs and preferences.
Provide exceptional customer service to ensure a
positive experience and repeat business.
Collaborate with team members to achieve collective
sales goals and foster a cohesive work environment.
TRAINING CERTIFICATES
SOCIAL MEDIA MANAGEMENT:
Developed proficiency in social media management strategies, including content creation,
scheduling, engagement, and analytics assessment.
GRAPHIC AND VIDEO CREATION USING CANVA:
Acquired skills in graphic and video design using Canva, including creating visually appealing
content for various platforms and purposes.
DATA ENTRY:
Demonstrated expertise in accurate and efficient data entry techniques, ensuring the integrity
and organization of information.
PROJECT MANAGEMENT:
Learned project management principles and techniques, including task organization, timeline
management, and coordination with team members.
CALENDAR MANAGEMENT:
Mastered calendar management practices, including scheduling appointments, coordinating
meetings, and organizing events to optimize time efficiency.
Freelancing Skills and Virtual Assistant Training
Coach Angel Jalong
Certificate Link: https://drive.google.com/file/d/18FTlDm-C15OP88MydcUMtof7b20PGfPD/view?usp=drive_link
Excelerate Your Career: Mastering Microsoft Excel with the MO 200 Certification Training
Department of Information and Technology Region V
Certificate Link: https://drive.google.com/file/d/18FTlDm-C15OP88MydcUMtof7b20PGfPD/view?usp=drive_link
