Marife Coronel

CORONEL, MARIFE LAYA ADMIN ASSISTANT/DATA ENTRY SPECIALIST/CUSTOMER SERVICE PROFESSIONAL SUMMARY Driven and detail-oriented aspiring Admin Assistant/Data Entry and Customer service with a strong academic background and skills learned from my previous work. Eager to enhance organizational efficiency and productivity by leveraging my strong communication skills, proactive approach, and ability to multitask effectively in a remote work environment. SOFTWARE PROFICIENCIES Microsoft Office (Word, Excel, Teams, PPT, Outlook). Google Suite/sheet Canva, adobe ChatGPT Oracle, Mints, SIS Slack CLIENT INDUSTRIES Hospitality Healthcare Real-Estate Social Media E-commerce Retail PROFESSIONAL SKILLS Admin Support Email Management / Customer Service Calendar Management / Appointment Setting Data Entry / Documentation and Record-Keeping Leadership PROFESSIONAL SERVICES ADMIN ASSISTANT/DATA ENTRY SPECIALIST/CUSTOMER SERVICE Accurate Data Entry: Efficiently input and update data across various platforms and databases, ensuring high accuracy and integrity of information for decisionmaking and reporting. Calendar and Appointment Coordination: Proactively manage executives' calendars, scheduling and organizing appointments, and meetings to optimize time and resources in a remote setting. Customer Support and Problem Resolution: Address customer inquiries, concerns, and complaints via phone, email, or chat, ensuring timely and effective resolution. Reporting Assistance: Generate basic reports and summaries from entered data, Documentation and Record-Keeping: Maintain detailed records of customer interactions, transactions, and feedback, ensuring accurate documentation for future reference. Collaboration and Communication: Maintain effective communication with team members to clarify data requirements and ensure timely completion of projects. Travel Arrangements PROFESSIONAL EXPERIENCE Community Management Staff-Remote Scaffolio LCC- Sacramento, CA- Part-time US-based MARCH 18, 2025-MARCH 30, 2025- (2-WEEK PROJECT) Respond to all Slack Direct Messages (DMs) within 24 hours, triaging key requests and providing timely solutions. Track, manage, and escalate support tickets, ensuring efficient resolution. Gather and document common member inquiries to improve FAQs and streamline support processes. Curate and organize lists of valuable resources based on identified member needs and interests. Create and share engaging written content on relevant topics to stimulate discussion and interaction among members. Research and contact potential venues for in-person programming. Provide details, price etc. Collect testimonials and feedback from members Create Data Analysis CORONEL, MARIFE LAYA ADMIN ASSISTANT/DATA ENTRY SPECIALIST/CUSTOMER SERVICE EDUCATION University of Batangas Bachelor of Science in Tourism Management Batangas City- PROFESSIONAL REFERENCE Available upon Request Crewing Assistant/Admin Staff Marlow Navigation Philippines Inc. Malate Manila FEBRUARY 23, 2021- JULY 18, 2024 Communicating to the client and agents in different countries via email and phone call. Data entry of crew personal details, information in database and safekeeping documents. Ensures that for each outstanding document/certificate she is responsible for,there is upto date remark, giving clear overview of current status of the docs or certs and prospects as when it will be on hand. Scheduling and setting appointments for crew medical, trainings and deployment. Handling customers inquiries, concerns and complaints via face to face, emails and calls Finding suitable candidates for the specific position when asked by our manager. Monitor the deployed crew on a daily and collect 201files Visa and Flag Application. Contract issuance. Requesting of Travelling allowance and cash loans. Update the POEA system regarding deployment, living condition onboard and repatriation. Weekly report and meetings. Front Officer/ Housekeeper (On the Job Training ) Isabelle Royal Hotel and Suites Inc. Parañaque City JULY TO AUGUST 10, 2019 (360HRS) Handling company inquiries, Updating records and file, mailing, scanning and copying Cleaning and servicing guest rooms, Handling guest requests - Reservation Officer (On the Job Training ) AC Travel Consultancy Services Lipa City, Batangas APRIL TO JUNE 23, 2017 (400HRS) Ticketing/Booking of flight and hotel accommodation. Making tour packages/ guest itineraries Editing flyers and promotions in social media Handling guest concerns and inquiries. Achievements Dean’s Lister