Marien Clemente

MARIEN F. CLEMENTE, AB-Psychology Graduate E-mail address: -Contact No- Skype Id: marienclemente54 Philippine Address: 13 M. Delos Santos Street, Xavierville 1 Subdivision, Xavierville Avenue, Quezon City My first homebased job with Idialu as Sales Agent for 1 month from November to December 2016. Convince customers to have their credit score repaired in preparation for their loan application. Worked as a Customer Care Specialist at Concentrix Daksh Philippines for Virgin Media Ireland(from January 15,2015-June 15, 2016). Handle billing queries and offer broadband, phone and TV services. Previously worked with Genpact from-. Started with Wachovia-Wells Fargo account as Process Associate doing outbound calls to US clients and got promoted to Process Developer before transferring to Home Depot as a Call Quality Analyst in April 2011. As QA, monitor calls of Service Providers of Home Depot, evaluates and makes recommendations to improve customer service and sales. Worked with other call centers doing sales calls like Magsaysay Shipping(Shipserv), Qbitron, Practice Management Solutions and Coastal Training Technologies. Was a Unit Sales Manager at Filinvest Alabang Corporation assigned to the South Station Project. Worked for 5 ½ years with Centennial Savings Bank as Branch Manager of Sta Rosa Branch and later transferred to Head office to perform as Marketing Manager. As Marketing Manager, prepared the marketing plan of the bank and assisted Branch Managers in the solicitation of deposits as well as loan accounts. Worked with the Land Bank of the Philippines initially as a Personnel Clerk assigned to the Recruitment section, conducting interviews and administering psychological tests to applicants. Later, I got promoted as Training Specialist. As TS, facilitated training programs both outside of the bank and in-house seminars like Integrated Teambuilding Program, SW on Effective Communication, Bank Frauds and Forgery Detection,etc. I believe that I performed more than what was expected of me so I also became a Chief of Division of the Personnel Department of the Branch Banking Group. I was then transferred to the Taft Avenue Branch of the Bank as a Branch Cashier. Before I availed of the retirement program with Land Bank, I was Assistant Manager of Malacanang Branch. I also worked with Palmer Asia as HRD Manager. As HRD Manager, designed and prepared the company’s Sales Manual and conducted the Sales Training for incoming sales personnel. Was a Personnel Officer at the Technology Resource Center for a year, doing initial interviews and evaluation of tests. My first job, after graduation was with Corporate Executive Search, Inc as Recruitment Officer in charge of screening applicants and administering tests as well as evaluate and make recommendations. I believe my more than 30 years work experience have equipped me with the knowledge, skills and attitude in various fields like Human Resources, Training, banking operations, customer service and sales which I can share to employees to help improve their performance. I like to be with people. I write for the Feast, a religious event organized by the Light of Jesus Family headed by Bo Sanchez. Finished AB Psychology at the College of the Holy Spirit in 1980 and earned 18 units in MA Personnel and Human Resource Management at the University of Sto. Tomas. A widower and has 4 children, Catholic and a Filipino citizen, born on September 29, 1959 .