Mariem Jemmali

With over four years of experience in customer support across various industries, I bring a solid foundation of communication, problem-solving, and organizational skills to every role I take on. My experience ranges from handling high-volume inquiries with empathy and efficiency to offering tailored support for B2B and B2C projects. I’ve developed a flexible approach that adapts easily to different business models and customer needs.

In my most recent roles, I’ve taken on responsibilities that go beyond traditional support work. I’ve been actively involved in administrative tasks, managing schedules, coordinating with teams, and streamlining processes to keep operations running smoothly. I’ve also worked extensively with CRM platforms like Zendesk to track interactions, resolve tickets efficiently, and improve the customer journey. My goal has always been to provide meaningful support—not just reactive solutions, but proactive service that builds long-term satisfaction and trust.

My background also includes hands-on work in market research, where I analyze trends, gather insights, and support strategic decision-making. I enjoy diving into data, whether it’s to understand customer behavior or uncover new opportunities for growth.

In addition to this, I’ve contributed to machine learning projects, where I assisted in data preparation, training models, and drawing conclusions from results. While I'm not a data scientist, I bring a solid understanding of how technology can enhance business operations. I also hold a certificate in software development, which has allowed me to handle basic IT tasks and communicate effectively with tech teams. While I’m not actively coding at the moment, my technical background supports my ability to bridge the gap between users and developers.

Whether it's assisting customers, supporting teams, or exploring new tools, I bring curiosity, reliability, and a growth mindset to everything I do. I’m passionate about learning and evolving, and I’m always excited to take on projects that challenge me and help businesses grow.