Marielle Odezza Co

MARIELLE ODEZZA CO OBJECTIVE To be able to share my knowledge and expertise in Customer Service, Sales, and Business Management to maintain customer satisfaction and improve customer experience. EXPERIENCE CONTACT-- Oscariz, Ramon, Isabela WESTERN UNION FINANCIAL SERVICES Customer Care Specialist 2 (January 2018- Present) - Assisting the customers with WU Product and Services Inquiries, Money Transfer Requests, My WU Loyalty Program, Bill Payments, and Digital Transaction Concern, Errors/Issues, and Account Management. - Communicate with the customers via email and manage requests(cases) through Salesforce Service Cloud. SUPER GROCERS INC. - MIGHTEE MART Bookkeeper (November 2016- December 2017) Responsible for recording and maintaining the business' financial transactions, such as purchases, expenses, sales revenue. Records financial data into general ledgers, which are used to produce the balance sheet. ROBINSONS LAND CORPORATION EDUCATION SAINT MARY’S UNIVERSITY Bachelor of Science Major in Marketing Management 2001 Real State Agent (June 2016-October 2016) Guide clients through the buying and selling of properties. Advise clients about market conditions, conduct walkthroughs, and provide guidance and assistance through the process of buying, selling, or leasing properties. SKILLS -Salesforce Cloud-Case Management -Business Writing -Basics of Computer Programming and Flow charting -Events Coordinator -Teamwork -Problem Solving -Market Research -Promotion and Advertisement Creation