Marielle Laus

I am a mother of 4 and a single parent. I've been working for 14 years and I've always been into customer service department since I started working, dealing with people and interaction. I've been in the call center industry for over 9 years. A mixed of customer service provider, technical support, chat support, email support and taking and process payments over the phone. I started my career in the call center industry back in 2008 with SITEL. I was assigned and trained under Sears Customer Service. We take in calls and sometimes do outbound calls. We schedule appointments for home services for appliances, checking technicians routes for the clients and process payments. Stayed for 3 years and 6 months. I moved in 2011 to another center wherein we provide customer service and technical reviews for a social media sites globally. Process payments for clients membership. Worked with Larventech Inc., as an Auction Specialist. We cater clients in some parts of Europe and South Africa. We handled online auction under Ziinga. My last job as a customer service provider was with TATA Consultancy Services. Was assigned to a mortgage company based in US. Customer service, payment processing are the tasks assigned. In 2016, was transferred to another servicing company based in US to help the account grow. We specifically handled or assigned as an Escrow Specialist. Another account was opened that needed tenured agents and was assigned to a utility account which is an Australian company. Providing customer support for a new application for a New Gas Connection or disconnection of service. I highlighted my 4 Call Center experience as this was were I developed more of my skills and on how to deal with people that you don't see but interacts over the phone. It was quite challenging for me as when I started with SITEL everything was very new to me. Eventually, I enjoyed working as a call center agent because it took away my doubt that I cannot make it and felt more confident as the days goes by and even on my last day with TATA, I gained new friends from different countries, states and I am very proud and made me cry whenever I tell my clients that it was my last day they were so concerned about how are they going to deal with the new customer service representative as they felt more comfortable with me and I showed them how transparent I am with my job or the process goes with their requests. And on that day, I am very proud to say that I did a good job as I was able to provide the excellent customer service that clients are looking for.