Marielle Elle

MARIELLE C. ELLE Address: Las Villas Village, 85-4 Gabuya St., Pardo Cebu City 6000 Mobile:- Email address:-Skype ID: iammarielleelle SUMMARY OF SKILLS AND CAREER HIGHLIGHTS: Management – For almost 2 years, I was tasked to manage a team of virtual assistants for the physician reviewers and I also handled the file review operations. Social Media Management – More than 3 years of managing of client’s business website and social media accounts like Facebook, Twitter, Instagram, and Pinterest. Creating blogs and newsletters – proofreading blogs, setting up and scheduling newsletters Basic Graphic Editing – Editing photo quotes, looking for appropriate photos to use for social media posts for more than 3 years. Calendar and Email management – Making sure that all incoming emails have been read, forwarded, and responded to on time; Setting up appointments and ensuring no schedule conflicts for clients and its customers Phone Management – Excellent English communications skill both written and oral. Handled incoming and outgoing calls for 9 years. Customer Service – Since 2008, I have serviced clients and customers from US, UK, and Australia and have somehow learned to adapt to each of their culture and have somehow brought a level of satisfaction to them. EMPLOYEMENT HISTORY: ACCOLADE CONSULTANTS Executive Assistant / Interim Ops Executive Based in Georgia, USA March 2015 – May 2017 – Full time • • • • • • • • Assisting the US doctor with his file review business Scheduling peer to peer discussions and business meetings Recruiting/Interviewing applicants (medical file reviewers and virtual assistants) Transcribing audio files and organizing medical legal cases Creating workable sheets using Google apps Training VAs on assisting physician reviewers Overseeing file review operations Handling all concerns from contractor payroll to client/customer feedback DONNA MCGEORGE via VIRTUAL STAFF FINDER Virtual Administrator / Social Media Manager Based in Melbourne, Australia March 2015 – January 2017 – Full time • • • • • • • • Managing client’s Facebook page, Twitter, LinkedIn, and Instagram pages Searching for appropriate photos for blogs using Shutterstock Creating newsletters via MailChimp Transcribing audio files Recruiting freelance writers, graphic artist, and translators Booking mentoring sessions for client’s customers using ScheduleOnce Creating picture quotes and other basic graphic edits Researching online BOYS WILL BE BOYS – MELISSA MOORE via REMOTESTAFF (THINK INNOVATIONS) Virtual Administrator Based in Brisbane, Australia August 2013 – September 2015 – Full time • • • • Typing out 50-60 manual invoices and sending them to customers via email Managing client’s Facebook, Pinterest, and Instagram pages Helping client setup online retail website Handling all of client’s emails from suppliers and customers DR. SAMUEL LOH (direct client) Executive Virtual Assistant Based in WA, Australia November 2011 – July 2013 – Full time Typing out medical claims and sending them through online billing system Calling Australian private and public health funds to chase up unpaid or partially paid claims • Creating PDF versions of the claims for backup purposes and saving them onto specific folders using Dropbox • • BRITISH TELECOM via WIPRO Billing Advisor Headquarters based in UK BPO based in Cebu City, Philippines February 2011 – October 2011 – Full time • • Taking 50-60 inbound calls per day to assist customers billing queries Resolving billing issues and saving notes onto company’s CRM XLIBRIS Manuscript Services Specialist – Submissions Department Headquarters based in Philadelphia, PA, US BPO based in Cebu City, Philippines February 2008 – July 2010 – Full time Taking book orders and delivery queries Resolving authors concerns queries or complaints regarding Copyediting/Indexing Service and Data Entry Service • Planning and making MS excel reports on the number of manuscripts received on a monthly basis; and making sure that we hit the monthly quota for the approvals of the services we offer • • EDUCATIONAL ATTAINMENT: UNIVERSITY OF SAN CARLOS Cebu City, Philippines Bachelor of Science – Major in Psychology Undergraduate 2002 - 2007