Mariella Medrano

Mariella E. Medrano October 24,- Sitio Devilla Brgy. Sampaloc 2 Sariaya, Quezon- Objective To be able to attain personal and professional growth and to obtain a career with a solid company utilizing the opportunity to offer proven and developing skills within the company. Educational Background Primary Lady Mediatrix InstituteCandelaria, QuezonS.Y- Secondary Lady Mediatrix InstituteCandelaria, QuezonS.Y- College Southern Luzon StateLucban, QuezonS.Y- University (BA Communications) Manuel S. Enverga Candelaria, QuezonS.Y- University Foundation (Midwifery) Employment Record Startek Limited International Tenure: October 2011 - August 2012 Position held: Customer Service Representative; Activations Specialist; General Care Specialist Skills: Basic technical support; Payment processing; Activations CitiGroup Business Process Solutions Tenure: August 27 2012 - February 20 2013 Position held: Customer Solutions Officer / Mortgage Officer Skills: Customer Service Representative; Payments, taxes and insurance processing Sutherland Global Services Tenure: March 25 2013 - May 15 2014 Position held: Customer Service Representative Skills: Case and Refunds Specialist Harte Hanks Philippines Tenure: May 19 2014 – June 30 2018 Current Position: Social Media Expert/Analyst Previous Positions held: Level 1 Android and General Devices; Remote Support Group; Media Solutions Expert; Account Specialist Skills: Technical Troubleshooting of handheld devices; PC/Mac navigation via Remote Access; Account verification; Universal support for mobile and tablets; Warranty claims and support Character References Joy Belen Harte Hanks Philippines Operations Supervisor- Steffany Lavarez Harte Hanks Team Lead- Joseph Aguilar Harte Hanks Philippines Operations Supervisor-